Tara Peterson
Woodland Park,CO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses decision-making skills, sound judgment and direction from leaders to positively impact company success.
Overview
10
10
years of professional experience
Work History
General Manager
Java Haus
10.2021 - Current
- Formulated policies and procedures to streamline operations, prior to opening.
- Assisted in completing state, county and town regulations prior to opening.
- Recruited, hired and trained team members.
- Maximized efficiency by coaching and mentoring personnel company principles, practices, procedures, and systems.
- Scheduled employees, taking into account guest traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Observed each employee's individual strengths and initiated reviews to improve areas of weakness.
- Interacted well with guests to build connections and nurture relationships.
- Managed inventory, purchasing and receiving product.
- Reduced health risks and safety hazards by adhering to health department standards.
Lead Barista
Charis Cafe
03.2019 - 12.2020
- Pleasantly interacted with guests during high volume periods to promote fun, positive environment.
- Handled and resolved guest issues and complaints with professionalism and tact to drive guest satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold cafe policies.
- Created, updated and implemented systems, procedures and protocols to ensure consistency and efficiency across the team.
- Created new training guidelines, and provided new hires with cafe specific orientation and training.
1st Assistant Manager
Culver's
12.2013 - 12.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional guest service and responded to guest concerns with friendly and knowledgeable service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry guests.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees, and conducted regular reviews to promote positive feedback and engagement.
Education
High School Diploma -
Baldwin-Woodville High School
Baldwin, WI05.2014
Graduated - Biblical Studies
Charis Bible College
Woodland Park, CO05.2019
Skills
- Administrative
- Organized
- Punctual
- Guest Oriented
- Communication
- Training
- Leadership
- Motivated
Accomplishments
- Assisted in training new staff at new Culver's franchise locations.
- Created and implemented systems and processes within Freedom Church CO, the first 2 years of being established.
Timeline
General Manager
Java Haus
10.2021 - Current
Lead Barista
Charis Cafe
03.2019 - 12.2020
1st Assistant Manager
Culver's
12.2013 - 12.2017
High School Diploma -
Baldwin-Woodville High School
Graduated - Biblical Studies
Charis Bible College
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