Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Tara Pickron

Tara Pickron

Houston,TX

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

APG
06.2014 - Current
  • Handled customer inquiries and suggestions courteously
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and backed up other customer service managers.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Education

Business Administration And Management

HCC, Houston, TX

General Studies

Kilbourne High School , Kilbourne, LA
05.1992

Skills

  • Training Development Aptitude
  • Order Processing
  • Account Management
  • Problem-Solving Ability
  • Call Center Operations
  • Professional Telephone Demeanor
  • Active Listening
  • Customer Service
  • Administrative Support
  • Order Fulfillment
  • Customer Relationship Management
  • Spreadsheets
  • Customer Account Management
  • Calm and Professional Under Pressure
  • Managing Multiple Tasks
  • Typing Proficiency
  • Invoice Preparation and Processing
  • Report Creation
  • POS Systems and Ordering Platforms
  • Prioritization
  • Microsoft Word
  • Office Equipment Proficiency
  • Materials Transport
  • Sales Quota Achievement
  • Senior Leadership Support
  • Multi-Line Phone Talent
  • Microsoft Excel
  • Research
  • Credit Card Payment Processing
  • Computer Proficiency

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative - APG
06.2014 - Current
HCC - , Business Administration And Management
Kilbourne High School - , General Studies

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Tara Pickron