Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Generic

Tara Pingsterhaus

Belle Plaine,KS

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Supervisor Loss Prevention

National Beef Packing
Dodge City, KS
07.2019 - 01.2022
  • Trained staff on loss prevention tactics and company procedures.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Attentively monitored grounds and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Monitored paperwork procedures to prevent error-related losses.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • Delivered training to all new executives and asset protection personnel, both one-on-one and in group settings.
  • Trained loss prevention staff on loss control and prevention measures.

Front Desk Receptionist

Kindsvater Trucking
Dodge City, KS
01.2021 - 04.2021
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Entered driver data system and updated information when drivers called in with updates.
  • Collected repair payments.
  • Greeted guests at front desk and engaged in pleasant conversations while assisting with needs.
  • Called on-call mechanic when needed for repairs.

Certified Nursing Assistant

Amazing Grace Staffing
Dodge City, KS
02.2019 - 11.2019
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Cared for patients in patients home and delivered high-quality support to meet needs.
  • Participated in fun activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy, dementia, alzheimers.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Transported patients between rooms and appointments or testing locations.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

General Maintenance/Event Staff

Western State Bank Expo Center
Dodge City, KS
04.2019 - 08.2019
  • Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
  • Searched and screened individuals, preventing passage of prohibited items in alignment with security guidelines.
  • Worked in accomplishing all assigned tasks with efficiency and accuracy.
  • Alerted guests of venue rules and reported infractions or violations to appropriate parties.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Provided general cleaning of venue spaces before, during and after events.
  • Set up event facilities and equipment, cleaned areas and organized supplies.
  • Talked to coworkers using electronic devices such as computers and radios.
  • Kept watchful eye, monitoring compliance with safety protocols and stepping in to correct unsafe behaviors and protect fellow guests.
  • Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
  • Handled wiping down tables, sanitizing restrooms and removing trash during each shift to keep areas professional and inviting.

Customer Service Professional

H&R Block
Dodge City, KS
01.2019 - 04.2019
  • Approaching interactions with resourcefulness, organization and customer-centric solutions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Assisted customers by answering questions, responding to inquiries and handling telephone requests.
  • Operated in dynamic, high-volume environments to provide skilled assistance to customers each day.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, special order requests, and arranging pick-up.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Certified Medication Aide

Kansas Soldiers Home
Fort Dodge, KS
07.2018 - 12.2018
  • Administered medications to patients and remained vigilant for negative side effects.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Took patient vital signs, height and weight measurements and monitored glucose and patient wellbeing.
  • Administered prescribed drugs to high-volume patient caseload.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Reported changes in patient status regarding drug therapy.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Increased medication and medical terminology knowledge through research and continuing education.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Certified Medication Aide

Meadowlark Adult Care Home
Wichita, KS
10.2017 - 02.2018
  • Administered medications to patients and remained vigilant for negative side effects.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Took patient vital signs, height and weight measurements and monitored glucose and patient wellbeing.
  • Administered prescribed drugs to high-volume patient caseload.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Reported changes in patient status regarding drug therapy.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Increased medication and medical terminology knowledge through research and continuing education.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Welder/Fabricator/Owner

Country Tough Welding
Goodland, KS
03.2017 - 09.2017
  • Managed day-to-day business operations.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Repaired manufactured products by dismantling, straitening, reshaping and reassembling parts.
  • Welded in flat, horizontal, vertical and overhead positions.
  • Prepared welding equipment to perform advanced welding work.
  • Minimized warping using good fitting, burning and welding techniques.
  • Inspected welds and checked critical measurements to meet specifications.
  • Salvaged and rebuilt parts to achieve cost savings and reduce waste.
  • Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc and shielded metal arc equipment.
  • Chipped off excess weld, slag and spatter using hand tools.

Welder/Fabricator

Caterpillar
Wamego, KS
06.2017 - 08.2017
  • Set up and operated shielded metal arc and gas metal arc welding equipment.
  • Welded in flat, horizontal, vertical and overhead positions.
  • Repaired manufactured products by dismantling, straitening, reshaping and reassembling parts.
  • Operated hoists, cranes and power tools to dismantle equipment to find and remove defective parts.
  • Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
  • Prepared welding equipment to perform advanced welding work.
  • Minimized warping using good fitting, burning and welding techniques.
  • Inspected welds and checked critical measurements to meet specifications.
  • Fabricated shop parts directly from blueprints.
  • Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
  • Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc and shielded metal arc equipment.
  • Chipped off excess weld, slag and spatter using hand tools.
  • Maintained correct arc length and movement speed to form specified fusion depth and bead.

Certified Nursing Assistant

Citizens Medical Center
Colby, KS
04.2016 - 09.2016
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Delivered individualized patient care by recording vital signs, documenting observations, and evaluating patient needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Customer Service Representative

Convergys
Wichita, KS
10.2015 - 03.2016
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided information regarding charge accounts and loyalty programs.
  • Recommended products to customers, thoroughly explaining details.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Responded to customer requests for products, services and company information.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Educated customers about billing, payment processing and support policies and procedures.

Certified Nursing Assistant

Diversicare Of Sedgwick
Sedgwick, KS
03.2015 - 11.2015
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy, dementia, alzheimers.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Maintained best-in-class standards for individualized care in unit by continuously checking in with patients and families and quickly providing care.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Certified Nursing Assistant

Sandpiper Rehab And Nursing
Wichita, KS
12.2014 - 03.2015
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy, dementia, alzheimers.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Maintained best-in-class standards for individualized care in unit by continuously checking in with patients and families and quickly providing care.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Certified Nursing Assistant

Clearwater Nursing And Rehab
Clearwater, KS
05.2014 - 12.2014
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy, dementia, alzheimers.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Maintained best-in-class standards for individualized care in unit by continuously checking in with patients and families and quickly providing care.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Dietary Aide

Clearwater Nursing And Rehab
Clearwater, KS
09.2013 - 05.2014
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Increased aide productivity by working closely with staff to redesign cleaning protocols, processes and workflows.
  • Arranged tray and or table settings with proper tableware, condiments and tray card.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Upheld efficiency of meal services by pre-setting tables before patients arrived.
  • Reported and documented resident changes in consumption or behaviors.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
  • Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
  • Maintained strict levels of cleanliness for tables, floors and prep areas.
  • Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
  • Documented clinical findings and entered pertinent health data for processing, recordkeeping and use by other medical professionals.

Server

Applebees Neighborhood Bar And Grill
Wichita, KS
05.2013 - 11.2013
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Cultivated warm relationships with regular customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.

Customer Service Representative

Anomaly Squared
Wichita, KS
02.2013 - 04.2013
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided information regarding charge accounts and loyalty programs.
  • Recommended products to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Responded to customer requests for products, services and company information.

Cashier/Courtesy Clerk

Dillons
Wichita, KS
07.2010 - 02.2012
  • Solicited loyalty program memberships and assisted customers in completing forms to join sales promotions.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Gathered and submitted feedback from customers to help managers understand current preferences and buying habits.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Collected shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Education

High School Diploma -

South High School
Wichita
05.2011 - 05.2011

No Degree - General Education

Butler Community College
Andover, KS

Technical Degree - CNA

Allied Health Career Training
Wichita, KS
02.2014 - 02.2014

No Degree -

Wichita State University
Wichita, KS

No Degree - EMT Certification

Northwest Kansas Technical College
Goodland, KS

Technical Degree - Certified Medication Aide

Northwest Kansas Technical College
Goodland, KS
02.2017 - 04.2017

Technical Degree - Welding

Northwest Kansas Technical College
Goodland, KS
01.2017 - 05.2017

No Degree -

Colby Community College
Colby, KS

Skills

    Loss prevention expertise

undefined

Certification

Certificate in Welding

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Front Desk Receptionist

Kindsvater Trucking
01.2021 - 04.2021

Supervisor Loss Prevention

National Beef Packing
07.2019 - 01.2022

General Maintenance/Event Staff

Western State Bank Expo Center
04.2019 - 08.2019

Certified Nursing Assistant

Amazing Grace Staffing
02.2019 - 11.2019

Customer Service Professional

H&R Block
01.2019 - 04.2019

Certified Medication Aide

Kansas Soldiers Home
07.2018 - 12.2018

Certified Medication Aide

Meadowlark Adult Care Home
10.2017 - 02.2018

Welder/Fabricator

Caterpillar
06.2017 - 08.2017

Certificate in Welding

05-2017

Welder/Fabricator/Owner

Country Tough Welding
03.2017 - 09.2017

Technical Degree - Certified Medication Aide

Northwest Kansas Technical College
02.2017 - 04.2017

Technical Degree - Welding

Northwest Kansas Technical College
01.2017 - 05.2017

Certified Nursing Assistant

Citizens Medical Center
04.2016 - 09.2016

Customer Service Representative

Convergys
10.2015 - 03.2016

Certified Nursing Assistant

Diversicare Of Sedgwick
03.2015 - 11.2015

Certified Nursing Assistant

Sandpiper Rehab And Nursing
12.2014 - 03.2015

Certified Nursing Assistant

Clearwater Nursing And Rehab
05.2014 - 12.2014

Technical Degree - CNA

Allied Health Career Training
02.2014 - 02.2014

Dietary Aide

Clearwater Nursing And Rehab
09.2013 - 05.2014

Server

Applebees Neighborhood Bar And Grill
05.2013 - 11.2013

Customer Service Representative

Anomaly Squared
02.2013 - 04.2013

High School Diploma -

South High School
05.2011 - 05.2011

Cashier/Courtesy Clerk

Dillons
07.2010 - 02.2012

No Degree - General Education

Butler Community College

No Degree -

Wichita State University

No Degree - EMT Certification

Northwest Kansas Technical College

No Degree -

Colby Community College

Similar Profiles

CREATE PROFILE
Tara Pingsterhaus