Tara Plante
Middle Village,NY
Summary
Accomplished Store Manager with a proven track record at Old Navy, enhancing customer satisfaction and driving sales through expert team leadership and effective merchandise management. Skilled in multitasking and organization, alongside fostering a culture of problem-solving and team motivation. Achieved positive KPIs by mentoring staff in customer service and product knowledge.
Overview
24
24
years of professional experience
Work History
Store Manager
Old Navy
Northern Blvd.
09.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Actively contributed to driving KPI's to push positive comps.
- Demonstrated in depth knowledge of SOP's.
Assistant Merchandising Manager
Old Navy
Jamaica, NY
06.2017 - 08.2019
- Managed a team of merchandisers, with replenishment, markdowns, and signage change.
- Managed instock with a team to get the inventory to the floor.Also over looked ship from store and buy online and pick up instore.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Completed efficient flows to prepare store for special promotions and seasonal updates.
- Interacted with customers to obtain feedback and drive satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Merchandise Manager
Gap Inc
Forest Hills, NY
12.2000 - 12.2016
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maintained updated product knowledge to successfully educate the staff.
- Managed high-performing team members, providing ongoing coaching and development opportunities for career advancement.
Education
High School Diploma -
Christ The King Regional High School
Middle Village, NY06.2001
Skills
- Customer Service
- Problem-Solving
- Training and mentoring
- Store Opening and Closing
- Store Merchandising
- Employee Training
- Team motivation
- Multitasking and Organization
Timeline
Store Manager
Old Navy
09.2019 - Current
Assistant Merchandising Manager
Old Navy
06.2017 - 08.2019
Merchandise Manager
Gap Inc
12.2000 - 12.2016
High School Diploma -
Christ The King Regional High School