Tara Pleasant
Summary
Dedicated and customer-focused professional with extensive experience in customer service, sales, and administrative support. Proven ability to effectively communicate with customers, resolve issues, and ensure satisfaction in fast-paced environments. Skilled in multi-tasking, problem resolution, and adhering to company guidelines to maintain high service standards. Strong background in healthcare administration, travel coordination, and retail support, with expertise in MS Office and interpersonal communications. A proactive team player with a commitment to delivering exceptional service and fostering positive client relationships.
Overview
26
26
years of professional experience
Work History
Customer Service Agent
Williams Sonoma Inc.
10.2020 - Current
- Engaged with customers via chat, email, and phone to provide effective communication and support.
- Assisted customers with product inquiries, order placement, tracking, and returns while maintaining brand standards.
- Managed escalated customer interactions, effectively de-escalating conflicts and providing solutions to meet client expectations.
- Achieved high service level scores by effectively resolving customer issues during the first contact.
Travel Agent
Wishing Well Travel
03.2017 - 01.2020
- Sold transportation, lodging, and entertainment packages while creating personalized travel itineraries.
- Advised clients on attractions, shopping, and dining options.
- Managed bookings, payments, and alternative arrangements as needed.
- Resolved client inquiries and issues with effective solutions.
- Provided exceptional customer service, fostering repeat business and referrals.
- Increased sales by 25%+ annually.
Patient Access Representative
WakeMed Cary Hospital
02.2006 - 01.2012
- Greeted and assisted patients for outpatient, inpatient, surgical, and Labor & Delivery procedures.
- Collected and verified patient demographics, insurance details, and payments.
- Managed scheduling, check-ins, and check-outs for a seamless patient experience.
- Organized charts, reports, and office paperwork.
- Handled multi-line phone systems and maintained a clean, welcoming waiting area.
- Ensured strict HIPAA compliance to protect patient privacy.
Patient Registrar
Betsy Johnson Regional Hospital
04.1999 - 02.2006
- Greeted and assisted patients in outpatient, inpatient, surgical, and emergency departments.
- Collected and verified patient demographics, insurance details, and identification for accurate registration.
- Coordinated scheduling, check-in, and check-out for a smooth hospital visit.
- Managed multi-line phone systems and maintained a clean, organized waiting area.
- Organized charts, reports, and essential paperwork for office and patient needs.
- Ensured strict HIPAA compliance to protect patient privacy.
Education
Associate Degree in Medical Office Administration -
Johnston Community College
Smithfield, NC06-2009
Skills
- Service Excellence
- Accurate Data Entry
- Payment processing
- Multitasking and organization
- Strong Verbal and Written Communication
- Customer Support Experience
- Microsoft Office
- De-escalation techniques
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Payment collection
Timeline
Customer Service Agent
Williams Sonoma Inc.
10.2020 - Current
Travel Agent
Wishing Well Travel
03.2017 - 01.2020
Patient Access Representative
WakeMed Cary Hospital
02.2006 - 01.2012
Patient Registrar
Betsy Johnson Regional Hospital
04.1999 - 02.2006
Associate Degree in Medical Office Administration -
Johnston Community College
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