Tara Pope
Store Manager
Peoria,AZ
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
26
26
years of professional experience
Work History
Store Manager
The Children's Place
Glendale, AZ
11.2014 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Managed inventory control, cash control and store opening and closing procedures.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Introduced new methods, practices and systems to reduce turnaround time.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Brand Logistics Manager
Gap
Winston-Salem, NC
10.2006 - 12.2011
- Directed shipping and receiving of wide range of products daily.
- Handled day-to-day shipping and receiving overseeing (more than 50 boxes per day).
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Conducted inventory audits with 100% accuracy following company procedures.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Managed scheduling and task delegation for 6 member warehouse team.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Implemented strategies to improve processes, systems and behavior.
- Created and enforced detailed organization processes to increase quality and service standards.
Technical Services Coordinator
Pomeroy Computer Resources
High Point, NC
01.1997 - 10.2005
- Oversaw work of technical team and tracked progress against assignment objectives.
- Delivered service levels in line with agreements by coordinating on-site support or remote assistance.
- Managed projects, ticketing and CRM tracking to document support and control workflows.
- Arranged installations with associated resource management and schedule coordination.
- Handled escalated calls for technical support to back up team members.
- Oversaw scheduling and use of facilities used by engineers and producers to complete technical assignments.
- Collaborated with leadership staff to determine appropriate budgets.
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
- Oversaw testing of equipment and components to check for defects.
Store Manager
Blockbuster Video
Winston-Salem, NC
09.1992 - 12.1996
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Managed inventory control, cash control and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Education
Accounting
Appalachian State University
Boone, NCSkills
Maximizing profitability
Team leadership and coaching
Relationship building and management
Bank deposit procedures
Accurate money handling
Customer Relations
Store displays
Training and mentoring
Goals and performance
Hourly shift management
POS systems
Sales expertise
Mathematical aptitude
Staff training and development
Operations
Strategic thinker
Merchandising
Opening and closing procedures
Timeline
Store Manager
The Children's Place
11.2014 - Current
Brand Logistics Manager
Gap
10.2006 - 12.2011
Technical Services Coordinator
Pomeroy Computer Resources
01.1997 - 10.2005
Store Manager
Blockbuster Video
09.1992 - 12.1996
Accounting
Appalachian State University