Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tara Porter

Bridgeton,MO

Summary

Driven and meticulous professional with a proven track record at USPS, consistently enhancing customer satisfaction and streamlining operations. Demonstrated expertise in database entry and customer service, resulting in a significant reduction in data entry errors and a boost in sales through exceptional service. Skilled in cash management and known for an exceptional work ethic. Thrives in fast-paced environments while consistently meeting and exceeding goals. Dedicated customer service representative with top-notch skills in oral and written communication, active listening, and analytical problem-solving. Employs service-oriented behaviors, understands customer desires, and provides customized solutions to enhance customer experiences and build loyalty.

Overview

12
12
years of professional experience

Work History

BMEU Clerk

USPS
10.2019 - Current
  • Interacted with 10+ customers by phone, email, or in-person to provide information.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Issued invoices and followed up on outstanding payments to remind clients to pay on time.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Sales & Service Associate

USPS
10.2017 - Current
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Kept front check out area clean and organized for efficient service.
  • Boosted sales by effectively promoting products and engaging with customers.
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.

Customer Sales Advisor

H&M Hennes & Mauritz
04.2012 - 02.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.

Full Time Multimarket Customer Service Agent

H&M Hennes & Mauritz
02.2015 - 03.2017
  • Handled 30+ escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
  • Handled multiple chats and calls at the same time.
  • Provide and receive verbal and written feedback.

Education

Bachelor of Arts - Fashion Design

The Art Institute of Chicago
Chicago, IL
06.2016

Skills

  • Telephone Etiquette
  • Customer Satisfaction
  • Cash Handling
  • Cash Management
  • Database entry
  • Prioritization
  • Time Management
  • Attention to Detail
  • Leadership Qualities
  • Product and service knowledge
  • Complaint resolution
  • Goal-Oriented
  • Email Communication
  • Filing systems
  • Administrative tasks

Timeline

BMEU Clerk

USPS
10.2019 - Current

Sales & Service Associate

USPS
10.2017 - Current

Full Time Multimarket Customer Service Agent

H&M Hennes & Mauritz
02.2015 - 03.2017

Customer Sales Advisor

H&M Hennes & Mauritz
04.2012 - 02.2018

Bachelor of Arts - Fashion Design

The Art Institute of Chicago

Similar Profiles

CREATE PROFILE
Tara Porter