Tara Porter
Bridgeton,MO
Summary
Driven and meticulous professional with a proven track record at USPS, consistently enhancing customer satisfaction and streamlining operations. Demonstrated expertise in database entry and customer service, resulting in a significant reduction in data entry errors and a boost in sales through exceptional service. Skilled in cash management and known for an exceptional work ethic. Thrives in fast-paced environments while consistently meeting and exceeding goals. Dedicated customer service representative with top-notch skills in oral and written communication, active listening, and analytical problem-solving. Employs service-oriented behaviors, understands customer desires, and provides customized solutions to enhance customer experiences and build loyalty.
Overview
12
12
years of professional experience
Work History
BMEU Clerk
USPS
St. Peters, MO
10.2019 - Current
- Interacted with 10+ customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
Sales & Service Associate
USPS
St. Peters, MO
10.2017 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Kept front check out area clean and organized for efficient service.
- Boosted sales by effectively promoting products and engaging with customers.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
Customer Sales Advisor
H&M Hennes & Mauritz
Chicago, IL
04.2012 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Full Time Multimarket Customer Service Agent
H&M Hennes & Mauritz
Chicago, IL
02.2015 - 03.2017
- Handled 30+ escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
- Handled multiple chats and calls at the same time.
- Provide and receive verbal and written feedback.
Education
Bachelor of Arts - Fashion Design
The Art Institute of Chicago
Chicago, IL06.2016
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Database entry
- Prioritization
- Time Management
- Attention to Detail
- Leadership Qualities
- Product and service knowledge
- Complaint resolution
- Goal-Oriented
- Email Communication
- Filing systems
- Administrative tasks
Timeline
BMEU Clerk
USPS
10.2019 - Current
Sales & Service Associate
USPS
10.2017 - Current
Full Time Multimarket Customer Service Agent
H&M Hennes & Mauritz
02.2015 - 03.2017
Customer Sales Advisor
H&M Hennes & Mauritz
04.2012 - 02.2018
Bachelor of Arts - Fashion Design
The Art Institute of Chicago