Tara Porter
Drummonds,TN
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
11
11
years of professional experience
Work History
Store Manager
CVS Pharmacy
Memphis, TN
09.2019 - Current
- Led daily store operations, ensuring compliance with company policies and procedures.
- Developed staff schedules to optimize labor costs and maintain adequate coverage.
- Trained and mentored team members on customer service best practices and product knowledge.
- Implemented inventory management strategies, reducing stock discrepancies through regular audits.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Front Desk Supervisor
Quality Inn Hotel
Forsyth, IL
05.2015 - 02.2021
- Supervised front desk operations, ensuring exceptional guest service and satisfaction.
- Trained and mentored new front desk staff on hotel policies and procedures.
- Implemented efficient check-in/check-out processes to enhance guest experience.
- Coordinated room assignments and reservations using property management system.
- Resolved guest complaints promptly, maintaining positive relationships and loyalty.
- Monitored inventory levels of supplies, ensuring availability for daily operations.
- Developed staff schedules to optimize coverage during peak periods and events.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Education
Business Administration And Management
Richland Community College
Decatur, Illinois, ILSkills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Team leadership
Friendly and positive
Outstanding communication skills
Team leadership and coaching
Inventory management
Store merchandising
Cash management
Retail inventory management
Shift scheduling
Recruitment and hiring
Inventory control
POS systems
Goals and performance
Team building and leadership
Recruiting and hiring
Operations management
Team motivation
Leadership development
Supply ordering
Policies and procedures
Staff supervision
Staff management
Accurate cash handling
Work Planning and Prioritization
Employee scheduling
Timeline
Store Manager
CVS Pharmacy
09.2019 - Current
Front Desk Supervisor
Quality Inn Hotel
05.2015 - 02.2021
Business Administration And Management
Richland Community College