Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dealership Trade Driver
Toyota Of Thousand Oaks
12.2023 - Current
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
Obtained signatures from customers upon delivery of goods.
Reduced fuel consumption through strategic route planning and efficient driving techniques.
Achieved safe driving records by consistently following traffic rules and regulations.
Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Janitor
A & S Pro-fordable Maintenance
05.2022 - 12.2023
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
Kept building spaces premises clean inside and outside.
Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Replaced and refilled paper towel and toilet paper dispensers for users convenience.
Checked in and stocked inventory throughout facility.
Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Reservation Specialist
Ventura Beach RV Resort
04.2021 - 05.2022
Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.
Supported marketing efforts by promoting special offers or packages during the booking process.
Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
Provided customers with information about availability and pricing.
Utilized reservation software to manage room availability and pricing effectively.
Maintained strong relationships with clients, ensuring repeat business and loyalty.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Responsible for inventory of on-site store.
Stocked shelves with merchandise, while updating database with pricing.
Lead Sunday morning complementary pancake breakfast for customers.
In-Home Caregiver
Comfort Keepers
02.2018 - 11.2019
Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
Improved client well-being by providing personalized and compassionate in-home care services.
Provided effective companionship for clients who experienced loneliness or struggled with cognitive decline due to aging-related conditions like Alzheimer''s disease or dementia.
Monitored progress and documented patient health status changes to keep care team updated.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
Ensured proper body mechanics while transferring or repositioning clients to prevent injury to both caregiver and client alike.
Collaborated closely with family members to communicate updates on client progress and address any concerns or issues that arose during care provision.
Transported clients for medical and personal outings.