Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tara Pruitt

Huntsville,AL

Summary

Experienced with leading customer service teams to ensure top-notch customer satisfaction. Utilizes strategic planning and process improvements to boost efficiency. Track record of developing team capabilities and resolving customer issues effectively.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Customer Service Sales Representative

State Farm
02.2019 - Current
  • Provided exceptional customer service to policyholders, addressing inquiries and resolving issues efficiently.
  • Assisted in processing claims, ensuring accurate documentation and timely follow-up on pending cases.
  • Coordinated with team members to streamline workflow, enhancing operational efficiency and customer satisfaction.
  • Trained new employees on service protocols, fostering a collaborative work environment and knowledge sharing.
  • Managed time effectively, prioritizing tasks based on urgency, complexity, or customer expectations.

Guest Service Manager

Clarion Hotel
01.2018 - 02.2019
  • Led guest service operations, enhancing satisfaction through personalized service and prompt resolution of inquiries.
  • Trained and mentored staff on hospitality standards, fostering a culture of excellence in guest interactions.
  • Implemented process improvements that streamlined check-in/check-out procedures, reducing wait times for guests.
  • Monitored guest feedback channels, addressing concerns swiftly to ensure high levels of satisfaction and loyalty.
  • Coordinated cross-departmental communication to align efforts in delivering seamless guest experiences throughout the hotel.
  • Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
  • Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
  • Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.

Assistant Executive Housekeeper

Embassy Suites
05.2017 - 12.2017
  • Oversee and ensure overall cleanliness and product quality of the hotel in accordance with hotel, corporate and Department of Health standards
  • Responsible for interviewing potential employees and training those who were accepted to perform housekeeping duties
  • Set staff schedules to ensure that the housekeeping department was fully staffed to cover all hours of operation
  • Evaluate performance of housekeeping staff to ensure that the cleanliness of the hotel was maintained
  • Manage all financial aspects of the operation including forecasting, budgeting, purchasing and inventory control.
  • Skills Used: Customer service and problem solving

Guest Service Representative

Clarion Hotel
06.2016 - 05.2017
  • Provided exceptional customer service to enhance guest satisfaction and loyalty.
  • Managed check-in and check-out processes to ensure smooth transitions for guests.
  • Resolved guest inquiries and complaints promptly, fostering positive experiences.
  • Collaborated with housekeeping and maintenance teams to maintain high service standards.
  • Trained new staff on hotel policies, procedures, and customer interaction techniques.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.

Janitorial Supervisor

USI Services Group
11.2013 - 06.2016
  • Oversee and ensure overall cleanliness and product quality of the store in accordance with corporate standards
  • Responsible for interviewing potential employees and training those who were accepted to perform cleaning duties
  • Set staff schedules to ensure that the cleaning department is fully staffed to cover all hours of operation
  • Evaluate performance of cleaning staff to ensure that the cleanliness of the store is maintained
  • Manage all financial aspects of the inventory control of cleaning products.
  • Skills Used: leadership, dependability, reliable, trustworthy, fast learner

Technical Support

Verizon Wireless Call Center
09.2007 - 11.2013
  • Provide exceptional customer service and technical support for internal and external voice and data product customers
  • Troubleshoot hardware and software issues and identify network/applications issues
  • Provide detailed information on how to set up/configure data and voice products. Verify provisioning and diagnose device or Network issues
  • Trouble shoot for PC Operating systems, specifically Device Manager and TCP/IP configuration
  • Use trouble ticket system for tracking customer interactions and problem resolution
  • Demonstrate and practice regularly the skills necessary to handle any Customer Service and/or Technical Support call type
  • Handle calls from VZW high value customers skillfully to maintain loyalty by adhering to all special handling instructions
  • Strong ability to resolve escalated issues of repeat callers by utilizing the call sequencing model turning detractors into promoters
  • Recognize all bells of churn and save any customer alluding to a possible disconnect by showing empathy, accessing, and expressing the customers value to the company
  • Operate with integrity in every interaction and be able to make decisions that will benefit the customer and the business
  • Skills Used: Problem solving and trouble shooting skills. Overall was able use prior training to assist customers in solving their issues in a polite and timely manner.

Housekeeping Supervisor

Hampton Inn
04.1998 - 08.2007
  • Oversee and ensure overall cleanliness and product quality of the hotel in accordance with hotel, corporate and Department of Health standards
  • Responsible for interviewing potential employees and training those who were accepted to perform housekeeping duties
  • Set staff schedules to ensure that the housekeeping department was fully staffed to cover all hours of operation
  • Evaluate performance of housekeeping staff to ensure that the cleanliness of the hotel was maintained
  • Manage all financial aspects of the operation including forecasting, budgeting, purchasing and inventory control.
  • Skills Used: Customer service and problem solving

Guest Service Manager

Hampton by Hilton
01.1996 - 08.2007
  • Manage the daily activities of Front Desk team members, to ensure quality service is maintained in accordance with Hampton Inn standards
  • Hire, train, evaluate, and supervise front desk staff including ensuring compliance with procedures and overall performance issues
  • Conduct staff meetings including a review of hotel standards, departmental procedures and operating issues
  • Prepare schedules for staff to ensure adequate coverage and effectively control labor costs
  • Address any customer complaint promptly to ensure customer satisfaction and retention
  • Greet and register guests, provide prompt and courteous service
  • Close out guest accounts upon completion of stay to meet high standards of quality
  • Handle all assignments with integrity and professionalism

Education

GED -

Johnson High School

Skills

  • Customer service
  • Time management
  • Active listening
  • Goal oriented
  • Problem-solving
  • Conflict resolution
  • Call center experience
  • Data entry
  • Business growth and retention
  • Account management
  • Appointment scheduling
  • Sales quota achievement
  • Cash handling
  • Sales training
  • Sales reporting

Certification

  • Certified Alabama Property and Casualty Insurance Agent
  • Certified Alabama Life and Health Insurance Agent

Timeline

Customer Service Sales Representative

State Farm
02.2019 - Current

Guest Service Manager

Clarion Hotel
01.2018 - 02.2019

Assistant Executive Housekeeper

Embassy Suites
05.2017 - 12.2017

Guest Service Representative

Clarion Hotel
06.2016 - 05.2017

Janitorial Supervisor

USI Services Group
11.2013 - 06.2016

Technical Support

Verizon Wireless Call Center
09.2007 - 11.2013

Housekeeping Supervisor

Hampton Inn
04.1998 - 08.2007

Guest Service Manager

Hampton by Hilton
01.1996 - 08.2007

GED -

Johnson High School

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