Tara Ragland
Roxboro,NC
Summary
Dynamic Advocate with a proven track record at UnitedHealthcare, excelling in client representation and problem-solving. Skilled in MS Office and interpersonal communication, I fostered strong relationships with clients and insurance providers, enhancing customer satisfaction and retention. Known for managing complex caseloads efficiently while delivering expert support and timely resolutions.
Overview
4
4
years of professional experience
Work History
Advocate
UnitedHealthcare
09.2022 - Current
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Conducted pre-screening activities to determine eligibility for supportive services.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
- Delivered friendly service and offered expert support in every interaction.
Tier 1 Advocate
GoHealth
07.2021 - 04.2022
- Conducted pre-screening activities to determine eligibility for supportive services.
- Delivered friendly service and offered expert support in every interaction.
- Increased efficiency in document management by creating a streamlined filing system for easy access to important records.
- Developed strong relationships with insurance providers, fostering cooperation when resolving complex cases.
- Enhanced client retention through exceptional customer service and consistent follow-up on claims.
- Improved customer satisfaction by promptly addressing insurance inquiries and resolving issues.
Education
Global Business Management
University of Phoenix
Tempe, AZSkills
- Client representation
- MS office
- Interpersonal communication
- Decision-making
- Problem-solving
- Time management
- Multitasking
- Effective communication
- Verbal and written communication
- Negotiation
- Analytical thinking
- Notary public
Timeline
Advocate
UnitedHealthcare
09.2022 - Current
Tier 1 Advocate
GoHealth
07.2021 - 04.2022
Global Business Management
University of Phoenix
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