Tara Rangel Johnson
Hurst,TX
Summary
Dynamic professional with a proven track record at Aaron’s Sales & Lease, excelling in budget management and employee training. Adept at optimizing workflows and enhancing customer satisfaction, I have successfully led teams to achieve sales goals while resolving conflicts effectively. Committed to driving operational excellence and fostering a collaborative work environment.
Overview
22
22
years of professional experience
Work History
Agent
Avis Car Rental
Fort Worth, TX
06.2017 - Current
- Scheduled and attended weekly appointments with clients.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Upsold additional products or services when appropriate in order to meet sales goals.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
Manager
Studio Movie Grill
Colleyville, TX
01.2014 - 05.2017
- Established processes to ensure efficient workflow throughout the organization.
- Recruited and trained new employees to meet job requirements.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Provided leadership during times of organizational change or crisis situations.
General Manager
Aaron’s Sales & Lease
North Richland Hills, TX
02.2003 - 07.2013
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Built strong operational teams to meet process and production demands.
- Responded to information requests from superiors, providing specific documentation.
- Oversaw financial management, budget management, accounting and payroll activities.
- Created and managed quarterly operating budget for the department.
- Planned and organized to meet or exceed forecasted the acquisition and maintenance of goal
- Achieved planned growth and profit goals
- Accurately reported monthly financial measures and transactions
- Trained and developed store associates
- Recruiting, interviewing, and staffing the store
- Personally responsible for all new renewal activities
- Facilitated and reconciled inventories weekly
- Held Sales and Account meetings to manage each departments
Education
High School Diploma -
Venus High School
Venus, TX05-2000
Certificate of American Airlines - Flight Attendant and Travel agent School
Mansfield High School
Mansfield, TX05-2000
Skills
- Sales strategy
- Customer service
- Technical troubleshooting
- Workflow optimization
- Order processing
- Conflict resolution
- Budget management
- Employee training
- Organizational skills
Accomplishments
- Managed Sales and Revenue in my store to grow to become 6th in the nation.
Timeline
Agent
Avis Car Rental
06.2017 - Current
Manager
Studio Movie Grill
01.2014 - 05.2017
General Manager
Aaron’s Sales & Lease
02.2003 - 07.2013
High School Diploma -
Venus High School
Certificate of American Airlines - Flight Attendant and Travel agent School
Mansfield High School
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