Tara Ransom

• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Created and maintained databases to track and record customer data.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Developed strategies to streamline and improve office procedures.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

• Followed safety regulations to maintain safe work environment.
• Removed jams and unblocked conveyor system to maintain flow of goods.
• Proved successful working within tight deadlines and a fast-paced environment.
• Used hand-held scanners and physical logs to accurately track item movements.

• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Maintained compliance with company policies, objectives, and communication goals.

Ran all FOH, HOH, and BOH responsibilities including customer service, all new product training, daily reports to corporate, daily deposits and safe counts, overseeing of all employees on duty, opening and/or closing of restaurant.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Seated customers in timely manner by managing reservations and waitlists skillfully.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Checked guests' identification before serving alcoholic beverages.
• Inspected dishes and utensils for cleanliness.