Innovate, monitor, and refine organizational functions, ensuring they align seamlessly with the overarching business goals and metrics.
Cultivate environment of continuous improvement, leveraging data-driven insights to optimize processes.
Establish and oversee all functions related to Rhythm of Business (RoB), harmonizing workflows across departments for synchronized execution.
Collaborate closely with VP on cross-functional initiatives, taking lead in orchestrating discussions, setting agendas, and navigating potential hurdles and risks.
Manage and guide team of four people and act as intermediary between VP and various stakeholders.
Keep watchful eye on high-level business outcomes across various teams, extracting actionable insights to drive continuous improvement.
Take charge of select projects, overseeing every facet from scoping and timelines to budgeting and communication strategies, culminating in seamless launches and impeccable closures.
Possess comprehensive knowledge of our entire product portfolio, including specifications, functionalities, availability, and performance metrics.
Drive team efficiency to meet and exceed Service Level Agreements (SLAs) and other key business metrics.
Communicate clear direction and priorities, fostering culture of high-performance and operational excellence.
Manage budgets and conduct forecasting reviews for efficient resource allocation.
Global Talent Program Manager
Amazon
11.2021 - 11.2022
Collaborate with executive leadership to define program objectives, goals, and key performance indicators (KPIs).
Develop and maintain a comprehensive program roadmap that aligns with the company's strategic vision.
Act as a liaison between different departments, ensuring seamless communication and alignment of efforts.
Facilitate collaboration among regional teams, ensuring consistency in program execution.
Oversee the execution of programs from initiation to closure, ensuring they meet quality standards, timeline, and budget constraints.
Monitor and track program progress against established milestones and deliverables.
Identify and mitigate potential risks and issues that could impact program success.
Implement contingency plans as needed to address unforeseen challenges.
Work closely with resource managers to allocate appropriate staff, equipment, and budget to support program objectives.
Engage with internal and external stakeholders to gather requirements, provide updates, and address concerns.
Foster strong relationships with key partners, vendors, and clients.
Prepare regular progress reports, executive summaries, and presentations for leadership review.
Maintain comprehensive documentation including project plans, status reports, and lessons learned.
Conduct post-program assessments to measure the effectiveness of initiatives and gather feedback for future improvements.
Talent Management Partner
Amazon
04.2021 - 12.2021
Implement programs and initiatives to nurture employee growth and development.
Identify high-potential employees and create succession plans to ensure continuity in key roles.
Design and implement performance management systems, including goal-setting, feedback mechanisms, and performance evaluations.
Provide guidance to managers on how to effectively manage and improve employee performance.
Develop and execute strategies to enhance employee engagement, job satisfaction, and retention.
Conduct surveys, focus groups, and one-on-one discussions to gather feedback and address concerns.
Utilize HR analytics and metrics to measure the effectiveness of talent management initiatives.
Generate reports and insights to inform decision-making and continuous improvement efforts.
Coordinate and deliver training programs, workshops, and development opportunities to enhance employee skills and capabilities.
Co-Founder of Mental Health and Well-being (MHW)
Amazon
08.2018 - 04.2022
Spearheaded an astounding 600% growth in the first 8 months, amassing a membership base of approximately 14k across 26 countries.
Orchestrated stakeholder management and streamlined processes, including the definition of program roadmaps, setting key milestones, providing regular updates, and proactively addressing risks and adaptations.
Collaborated closely with business units to assess community and organizational pain points, strategically prioritizing actions for maximum impact.
Chaired a global board of community members to craft a visionary 3-year plan for Mental Health and Well-being.
Pioneered global mental health programs, established communication platforms for the community, and curated an annual events calendar.
Forged partnerships with business stakeholders and other ERGs, contributing significantly to the expansion of diversity and inclusion programs.
Conducted comprehensive data collection and analysis of internal wellness program participation, assessing its tangible value to employees.
Expertly coordinated, tracked, and promoted Diversity, Equity, and Inclusion (DEI) initiatives across the Product Management function, ensuring widespread visibility and active participation.
Sr. Human Resources Administrator
Amazon
12.2019 - 04.2021
Produced and analyzed reports for business Vice President and Directors – examples: business scorecard used to identify talent trends and create action items, partner with HRBPs to drive career path sessions/initiatives.
Coordinate various Talent Management projects, setting the pace for project delivery, driving launches, coordinating reviews, and approvals as necessary.
Provided orientation for new employees by providing information packets, reviewing company policies, explaining benefit programs and obtaining signatures for documents.
Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
Addressed employee conflicts with appropriate urgency, following all corporate procedures.
Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Identified and implemented appropriate strategies to increase employee satisfaction and retention.
Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
Distributed employee engagement surveys to identify areas of improvement.
Structured compensation and benefits according to market conditions and budget demands.
Updated HR database with new employee information, changes in benefits and other details.
Recruiting Program Coordinator
AWS, Amazon
04.2018 - 12.2019
Worked with recruiting teams and human resources and talent acquisition representatives to accomplish hiring objectives
Developed automated recruiting ticketing system to optimize workflows
Supported programs by preparing worksheets, gathering communication materials and coordinating meetings
Pulled weekly data reports that represented the program’s growth, opportunities, and data trends
Consulted businesses on successful recruiting and retention practices to help minimize turnover and burnout for our customer
Gathered and organized printed materials required for program participation
Orchestrated smooth and efficient program development by collaborating cross-functionally across departments
Prepared monthly reports on recruiting trends for upper management
Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
Automated the ticketing system used for the program
Implement policies and practices
Document programmatic processes and look for ways to optimize processes.
Patient Care Program Coordinator
Microsoft
08.2017 - 02.2018
Act as a central point of contact for patients, families, and healthcare providers.
Schedule appointments and coordinate follow-up care for seamless services.
Conduct patient assessments and educate them on treatment plans.
Collaborate with healthcare teams to create personalized care plans.
Manage patient records and advocate for patients' needs within the system.
Assist with insurance coordination and verify coverage details.
Monitor patient progress and provide emotional support when needed.
Coordinate diagnostic tests, surgeries, and other medical procedures.
Connect patients with community resources and support groups.
Stay updated on industry regulations and best practices.
Strategic planning
Networking and coordination
Thorough communication and strong interpersonal skills
Efficiency with Microsoft products and systems.
Education
Bachelor of Arts (B.A - Business, Government, And Economics
Seattle Pacific University
Seattle, WA
06.2017
Skills
Operational Efficiency
People Leadership
Budget Coordination
Strategic Direction
Business Planning
Analytical and Critical Thinking
Team Leadership
Project Management
Timeline
Sr. Business Operations Program Manager
NEC Corporation
10.2022 - Current
Global Talent Program Manager
Amazon
11.2021 - 11.2022
Talent Management Partner
Amazon
04.2021 - 12.2021
Sr. Human Resources Administrator
Amazon
12.2019 - 04.2021
Co-Founder of Mental Health and Well-being (MHW)
Amazon
08.2018 - 04.2022
Recruiting Program Coordinator
AWS, Amazon
04.2018 - 12.2019
Patient Care Program Coordinator
Microsoft
08.2017 - 02.2018
Bachelor of Arts (B.A - Business, Government, And Economics
Seattle Pacific University
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PETER UBOMPETER UBOM
Tech Contractor at NEC CORPORATIONTech Contractor at NEC CORPORATION