Tara Rayburn
Phoenix,AZ
Summary
Motivated professional with a proven track record of enhancing business performance. Adapts seamlessly to different processes, excelling both independently and collaboratively to drive company objectives. Resourceful and results-oriented mindset focused on growth, efficiency, and increasing service value.
Overview
14
14
years of professional experience
Work History
Client Service Representative
Paychex
09.2023 - Current
- Managed all aspects of daily payroll operations, including the collection and verification of timekeeping information, as well as processing payroll in adherence to company policies and procedures.
- Successfully oversaw and maintained a clientele of over 500 individuals.
- Processed garnishments, child support, and levies in compliance with federal and state regulations.
- Researched discrepancies in payroll data and provided corrective action when needed.
- Administered accurate and meticulous management of employee files, encompassing onboarding, termination, payroll revisions, and tax form completion.
- Tracked employee vacation, personal, and sick leave earnings and use.
- Ensured precise execution of data processing, validation, and transmission for various payroll cycles including weekly, semi-monthly, and sales.
Customer Care Advocate
ZipRecruiter
03.2022 - 05.2023
- Exemplified excellent communication skills while engaging with customers via various channels such as phone, chat, and email.
- Demonstrated an in-depth knowledge of the company's products and services.
- Delivered exceptional customer service to clients and prospects, promptly addressing inquiries and swiftly resolving complaints in a professional manner
- Collaborated with various departments to enhance overall customer experience
- Handled customer inquiries and complaints from start to finish ensuring prompt resolution
- Maintained high level of customer satisfaction by promptly addressing and resolving issues through consistent follow-up via email and phone.
Contact Center Agent
Veyo Transportation
06.2021 - 03.2022
- Provided customers exceptional service and support through effective telephone communication and follow-ups.
- Focused on creating positive experiences for customers, consistently meeting their needs.
- Managed a high volume of inbound and outbound customer calls with a positive attitude and focus on customer satisfaction.
- Consistently performed at a level that exceeded call speed, accuracy, daily service quality, and performance goals.
- Trained on scheduling transportation for 15 distinct Medicare and Medicaid health plans, each with unique rules and regulations.
- Utilized detailed questioning techniques to gather pertinent information and identify appropriate service needs.
Front Desk Agent
Diamond Resorts
10.2020 - 06.2021
- Delivered outstanding hospitality by providing a warm and friendly welcome to guests and maintained high levels of service during their stay.
- Demonstrated a commitment to customer satisfaction by going the extra mile for residents.
- The check-in process included: verifying identification and credit card, checking notes for specific requests, having guests sign a registration agreement, collecting security deposit and resort fees when applicable, issuing keys, and providing information on various services within the hotel.
- Multi-tasked using various computer systems while maintaining check-ins, running daily reports, assigning guests to rooms using a matrix system, assigning work orders to housekeeping or maintenance per guest request, and following up with each order to confirm its completion.
- Computed bills, collected payments, and made change for guests.
Receptionist
Boulder Falls Pet Resort
01.2020 - 03.2020
- Delivered exceptional customer service by warmly welcoming guests and their pets.
- Contributed to the fulfillment of pet's requirements by assisting with check-in paperwork.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Followed up with clients after their visits to ensure satisfaction with services provided.
- Prepared invoices for services rendered at the facility and collected payments from clients including cash, credit cards, and checks.
Associate/Delivery Driver
Capriotti's
12.2017 - 01.2020
- Ensured customer satisfaction by providing prompt and friendly service, resulting in positive feedback.
- Efficiently managed and executed high-volume catering requests.
- Successfully marketed to businesses in the surrounding area.
Telephone Banker
Wells Fargo
05.2014 - 02.2015
- Processed customer transactions, such as deposits, withdrawals, transfers, and bill payments.
- Assisted customers with account maintenance including address changes, PIN resets, debit card activation and replacement requests, and other banking needs.
- Recognized potential fraud cases according to established protocols.
- Promptly resolved customer concerns related to bank accounts, ensuring high levels of customer satisfaction.
- Consistently met or exceeded monthly sales targets by proactively recommending solutions that catered to customers' ongoing financial requirements.
- Achieved outstanding results by consistently surpassing targets for Customer Service, Productivity, and Compliance.
Store Associate
DSW
02.2013 - 05.2014
Manager/Client Service Specialist
Massage Envy Spa
10.2011 - 04.2012
Assistant Manager
Ulta Cosmetics
09.2010 - 07.2011
Education
Associate's Degree in Business -
Paradise Valley Community College
05-2011
Skills
- Professional Communication
- Customer service and support
- Call Center Customer Service
- Data Entry
- Strong organization skills
- Decision-making skills
- Time Management
- Store management
- Payroll policies and procedures
- Payroll software proficiency
- Telephone and email etiquette
- Interpersonal and written communication
- Payroll Processing
- Escalation management
- Account Management
- Client Support
- Client Relations
- Problem-solving skills
- Call Center Operations
- Training experience
Timeline
Client Service Representative
Paychex
09.2023 - Current
Customer Care Advocate
ZipRecruiter
03.2022 - 05.2023
Contact Center Agent
Veyo Transportation
06.2021 - 03.2022
Front Desk Agent
Diamond Resorts
10.2020 - 06.2021
Receptionist
Boulder Falls Pet Resort
01.2020 - 03.2020
Associate/Delivery Driver
Capriotti's
12.2017 - 01.2020
Telephone Banker
Wells Fargo
05.2014 - 02.2015
Store Associate
DSW
02.2013 - 05.2014
Manager/Client Service Specialist
Massage Envy Spa
10.2011 - 04.2012
Assistant Manager
Ulta Cosmetics
09.2010 - 07.2011
Associate's Degree in Business -
Paradise Valley Community College
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