Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tara Rich

Henderson,NV

Summary

Adept at data organization and fostering professional communication. Leveraging skills in Microsoft Excel and strong problem-solving, team productivity and customer satisfaction. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Administrative Assistant III

Nevada State University
12.2021 - Current
  • Answer phones, routing calls, emails and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to FERPA.
  • Delivered excellent customer service through prompt responses to student, co-worker, hospital and faculty inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital program and clinical information.
  • Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted with human resources tasks such offering assistance with onboarding and completing I-9s for new hires. Communicated with newly hired staff to schedule I-9 verification as well as required documents they need to bring.
  • Assisted students with onboarding into Complio, providing training materials, and coordinating course schedules to ensure smooth integration into the program as well as starting each semester and clinical.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems, specifically with clinical paperwork, clinical requirements and registration information.
  • Developed and updated Excel spreadsheets to track, and analyze student and clinical information.
  • Collaborated on special projects as assigned by leadership, such as applications, room scheduling and training as needed for success.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Assisted coworkers and staff members with special tasks on regular basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for hospital clinical requirements and student rosters.
  • Continually sought methods for improving daily operations, communications with faculty, students and hospital contacts, recordkeeping, and data entry for increased efficiency.
  • Help train new employees for students clinical requirements and registration policies.
  • Help schedule rooms for testing and meetings for instructors.
  • Liaised between students and hospital/clinical director and maintained effective lines of communication.
  • Make purchases using a P-Card as well as reconciling the purchases, creating PO's as well as receipts.
  • Order items for Grants and correctly reconcile those items.

Sales Associate

Sportsman's Warehouse
03.2021 - 01.2023
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Monitored customers for signs of security concerns and escalated issues to management.

Cub Scout Day Camp Director

Boy Scouts Of America
03.2015 - 03.2018
  • Organized memorable annual camps to foster camaraderie, teamwork, and personal growth among participants.
  • Strengthened community involvement by encouraging scouts to participate in volunteer opportunities and service projects.
  • Improved scouting skills by conducting comprehensive training sessions and outdoor activities.
  • Developed strong leadership qualities in scouts through mentoring, coaching, and hands-on experience.
  • Raised funds for scouting programs by planning engaging fundraisers and obtaining sponsorships from local businesses.
  • Actively participated in regional scouting committees to contribute ideas on growth strategies for both local troops as well as larger organization goals.
  • Facilitated effective communication between scouts, parents, volunteers, and staff to ensure a cohesive scouting experience for all involved parties.
  • Managed troop budget responsibly while ensuring adequate resources were available for various activities throughout the year.
  • Increased scout retention rates with a supportive environment focused on individual development and achievement recognition.
  • Maintained accurate records through Excel spreadsheets of scout progressions and achievements for timely award distribution and promotion eligibility evaluation.
  • Boosted morale within the troop by regularly acknowledging accomplishments and celebrating milestones together as a team.
  • Facilitated team building activities and workshops to improve communication, collaboration and productivity.

Account Manager

Leavitt Insurance Agency
06.2001 - 01.2006


  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Kept detailed records of daily activities through online customer database.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Attended monthly sales meetings and quarterly sales trainings.

Education

Bachelor of Arts - Business Administration And Management

Nevada State University
Henderson
05.2025

Associate of Arts - Business Management

College of Southern Nevada
Las Vegas, NV
03.2023

Skills

  • Time Management
  • Microsoft Outlook
  • Strong Problem Solver
  • Scheduling
  • Documentation and Recordkeeping
  • Professional Communication
  • Excel spreadsheets
  • Data organization
  • Microsoft PowerPoint
  • Confidential Document Control

Certification


  • LSU Certificate of Training : Surviving an Active Threat: Run.Hide. Fight- November 9, 2022
  • Certificate of Achievement: Grants Training- January, 11, 2024
  • HR Learning Series: How to Handle Difficult People- April 12, 2024
  • HR Learning Series: Managing Stress- May 16, 2024
  • HR Learning Series: Effective Coaching- June 5, 2024

Timeline

Administrative Assistant III

Nevada State University
12.2021 - Current

Sales Associate

Sportsman's Warehouse
03.2021 - 01.2023

Cub Scout Day Camp Director

Boy Scouts Of America
03.2015 - 03.2018

Account Manager

Leavitt Insurance Agency
06.2001 - 01.2006

Bachelor of Arts - Business Administration And Management

Nevada State University

Associate of Arts - Business Management

College of Southern Nevada

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Tara Rich