Tara Rippy
Coraopolis,PA
Summary
Dynamic Accounts Receivable Clerk with a proven track record at Optum, UnitedHealth Group, excelling in collections and account reconciliation. Skilled in fostering strong client relationships and streamlining workflows, enhanced operational efficiency while mentoring an offshore team. Committed to problem-solving and delivering exceptional service, consistently achieved timely payment collections.
Overview
26
26
years of professional experience
Work History
Accounts Receivable Clerk
Optum, UnitedHealth Group
ENDEN PRAIRE, Minnesota
10.2007 - Current
- Supervise and training of offshore team.
- Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
- Maximized performance by monitoring daily activities and mentoring team members.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities with our offshore team.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Defined clear targets and objectives and communicated to other team members.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reduced outstanding account balances through diligent follow-up.
- Responded to inbound inquiries regarding accounts and payments.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
- Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
- Provided valuable insights into potential areas of improvement within the accounts
receivable department based on thorough analysis of trends data from historical
transactions. - Ensured timely collection of payments by following up on outstanding invoices
and negotiating with delinquent accounts. - Monthly Q&A of offshoring Team
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Developed detailed plans based on broad guidance and direction.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Managed monthly quality assurance practices
Supervior Customer Service
OSI Inc
Pittsburgh, Pennsylvania
01.1999 - 10.2007
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
GED -
Moon High School
05-1994
Skills
- Collections
- Accounts receivable
- Aging reports analysis
- Account reconciliation
- Data inputting
- Accurate payment posting
- Insurance verification
- Strong client relations skills
- Team collaboration
- Problem-solving
- Billing dispute resolution
- Microsoft Excel
Timeline
Accounts Receivable Clerk
Optum, UnitedHealth Group
10.2007 - Current
Supervior Customer Service
OSI Inc
01.1999 - 10.2007
GED -
Moon High School
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