Tara Rivero
Cutler Bay,FL
Summary
Driven and highly skilled in managing reservations, telephone calls, and patient inquiries. Poised and professional with total commitment to patient satisfaction. Well-versed in mitigating patient dissatisfaction with prompt service and communication. Eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Motivated to learn, grow, and excel. Effective at setting up as many as 8-10 weekly procedures for 4 surgeons in a busy Cardiothoracic practice. Well-versed in checking coverage, obtaining authorizations, and collecting payments.
Overview
16
16
years of professional experience
Work History
Surgical Coordinator
Baptist Health
01.2023 - Current
- Coordinated with facilities to set up surgeries for 4 Cardiothoracic Surgeons.
- Expertly managed planning, scheduling, and coordination of inpatient and outpatient procedures.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Verified insurance coverage and obtained pre-authorizations.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Cross-trained existing employees to maximize team agility and performance.
- Managed weekly and monthly required meetings with Surgeons and staff.
Physician Patient Representative
Baptist Health
12.2021 - 01.2023
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Took copayments and compiled daily financial records.
- Entered patient demographic and insurance data into electronic medical record system.
- Used Cerner and PowerChart to schedule appointments.
- Promoted to Surgical Coordinator after one year.
Front Desk Team Lead
My Cardiologist
02.2019 - 11.2020
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Organized paperwork such as charts and reports for office and patient needs.
Front Desk Receptionist
Ryder Logistics
04.2015 - 02.2017
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Front Desk Receptionist
South Miami Cardiology
02.2013 - 04.2015
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
Sales Associate
Michael Kors
08.2010 - 05.2012
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections and purchases.
- Issued receipts and processed refunds, credits or exchanges.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Associate, Women's Shoes
Bakers Shoe Store
01.2008 - 12.2011
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Processed product returns and assisted customers with other selections.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - Business Administration And Management
Miami Dade College
Miami, FL03.2025
High School Diploma -
G. Holmes Braddock Senior High School
Miami, FL05.2011
Skills
- Registration processing
- Automated telephone systems
- Medstar scheduling
- Athena Health Systems
- IOS
- Cerner Sorian
- PowerChart
- Schaptbook
- Training and mentoring
- Clerical duties
- Postoperative Follow-up
- Insurance Verification
- Medical Office Experience
- Empathy and Compassion
- Multitasking Capabilities
- Organizational Skills
- Clerical duties
- Task Prioritization
Timeline
Surgical Coordinator
Baptist Health
01.2023 - Current
Physician Patient Representative
Baptist Health
12.2021 - 01.2023
Front Desk Team Lead
My Cardiologist
02.2019 - 11.2020
Front Desk Receptionist
Ryder Logistics
04.2015 - 02.2017
Front Desk Receptionist
South Miami Cardiology
02.2013 - 04.2015
Sales Associate
Michael Kors
08.2010 - 05.2012
Sales Associate, Women's Shoes
Bakers Shoe Store
01.2008 - 12.2011
Associate of Arts - Business Administration And Management
Miami Dade College
High School Diploma -
G. Holmes Braddock Senior High School
Similar Profiles
Brianna Costello, LCSW, ACHP-SWBrianna Costello, LCSW, ACHP-SW
Palliative Care LCSW at Baptist HealthPalliative Care LCSW at Baptist Health
Paul HeiserPaul Heiser
Registered Nurse at Baptist HealthRegistered Nurse at Baptist Health
Robyn EskolaRobyn Eskola
Patient Financial Services Manager at Baptist HealthPatient Financial Services Manager at Baptist Health
Donna WebbDonna Webb
Central Utilization Review Manager at Baptist HealthCentral Utilization Review Manager at Baptist Health
Antonio MarinelliAntonio Marinelli
Service Manager at Brickell Mazda and Brickell Buick GMCService Manager at Brickell Mazda and Brickell Buick GMC