Tara Robbins
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Kennel Technician/Front Desk Receptionist
Bed Bath And Biscuit
06.2022 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees and payments.
- Cleaned and Sanitized Kennels
- Cuddled dogs and played with them and took on walks
Clerk
'CheckOut
03.2022 - 06.2022
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Kept front check out area clean and organized for efficient service.
- Processed payments and returns with accuracy and efficiency.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
Training Supervisor for Servers
Cedric's Restaurant]
04.2017 - 12.2021
- Assessed new employee skills and strengths to provide customized training.
- Updated employees with latest policies, procedures and compliance standards.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Increased sales significantly by upselling higher-end products to customers.
- Balanced the register and handled cash and card transactions.
- Educated new trainees on customer service, menu items, cash
Caregiver
Self-employed
03.2016 - 04.2017
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with client to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Education
Bachelor of Arts - Social Work
Idaho State University
Pocatello, IDSkills
- Meeting Scheduling
- Expense Reporting
- Word Processing
- Hospitality Service
- Time Management
- Staff Management
- Customer Assistance
- Multi-Line Telephone Systems
- Conflict Management
- Verbal and Written Communication
- Complex Problem-Solving
- Front Desk Operations
- Administrative Skills
- Scheduling Appointments
- Microsoft Office
- Bank Deposits
- Availability Record Keeping
- Visitor and Customer Relations
- Manage Files
- Scheduling
Timeline
Kennel Technician/Front Desk Receptionist
Bed Bath And Biscuit
06.2022 - 01.2023
Clerk
'CheckOut
03.2022 - 06.2022
Training Supervisor for Servers
Cedric's Restaurant]
04.2017 - 12.2021
Caregiver
Self-employed
03.2016 - 04.2017
Bachelor of Arts - Social Work
Idaho State University
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