Tara Robinson
St Louis,MO
Summary
I currently work remote, for Enterprise Rent-A-Car, and the top agent on my team. I have 20+ years of customer service experience, solving any problem that comes up. I am responsible, detail oriented, and a fast learner. I also train and coach agents who are not meeting the current metrics, and create workflows to help achieve their highest potential.
Overview
12
12
years of professional experience
Work History
Insurance Rental Replacement Representative
EAN Holdings (Enterprise Rent-A-Car)
St. Louis, MO
09.2017 - Current
- Work productively in fast-moving work environment to process large volumes of files
- Consistently scoring above average on all audits and goals, including 100% for the past 6 months
- Providing outstanding customer service to inbound callers, including customer's, insurance adjusters, body shops and rental branch employees
- Work proficiently with Microsoft office, including Excel, Word, and Outlook
- Trained new agents in my department, and created workflow charts
- Assist with escalations and issues within the department
Customer Service Representative
EAN Holdings (Enterprise Rent-A-Car)
St Louis, MO
02.2010 - 09.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered over 100 telephone calls promptly to avoid on-hold wait times.
- Assisted customers with questions regarding billing, citations, reservation complaints, and any other issue that was requested.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
GED -
Lafayette High School
Ballwin, MO06.2009
Skills
- Flexible and Adaptable
- Excellent work ethic
- Good listening skills
- Responsible
- Customer Service
- Conflict Resolution
- Microsoft Office
- Decision Making
- Data Entry
- Work Remote
Objective
My objective is to achieve a highly rewarding position within United Healthcare, where I can use my skills to help the success of the company.
Timeline
Insurance Rental Replacement Representative
EAN Holdings (Enterprise Rent-A-Car)
09.2017 - Current
Customer Service Representative
EAN Holdings (Enterprise Rent-A-Car)
02.2010 - 09.2017
GED -
Lafayette High School
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