Tara Robinson
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements.
Overview
9
9
years of professional experience
Work History
Scheduling Support Specialist
Pivot Physical Therapy- An Athletico Company
05.2022 - 12.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Provide a high level of customer service to internal and external Athletico customers
- Provide high level communication with Clinic staff regarding patient appointments
- Provide prompt responses to all patient inquiries, complaints and concerns
Contact Center Agent
Advance America
08.2019 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted customers by answering questions and responding to inquiries.
- Addressed customer account discrepancies and concerns.
Insurance Representative
DXC Technology
10.2017 - 06.2019
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated members about Delaware Medicaid insurance plans.
- Processed insurance enrollment telephone requests.
- Assisted with screening calls for the Delaware Prescription Assistance Program.
Provider Relations Specialist
BC Forward-HPE Enterprises-DXC Technology
01.2017 - 05.2017
- Maintained both business and medical licenses to update Medicaid system.
Specialist II
JPMorgan Chase Bank NA
01.2016 - 07.2016
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Qualified loan paperwork for accuracy and processing
- Collaborated as primary point of contact for the resolution of vehicle dealers' questions and concerns.
File Preparation Clerk
Robert Half/ Stewart Lender Services
08.2015 - 10.2015
- Proofreading and preparing appraisal files for review.
Customer Solution Specialist
Navient
07.2014 - 08.2015
- Offered suggestions and loan payment alternatives alternatives to provide customers with solutions, boosting customer satisfaction.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
- Streamlined remodeling repayment options for loans based on customer needs and requests.
- Accepting and processing payments via phone using various payment methods.
Education
Bachelor of Science - Business Administration
Wesley College
New Castle05.2004
Skills
- Customer Relationship Management
- Data Collection
- Support Services
- Customer Service
- Organizational Skills
- Highly Professional
- Failure Resolution
- Problem-Solving
Timeline
Scheduling Support Specialist
Pivot Physical Therapy- An Athletico Company
05.2022 - 12.2023
Contact Center Agent
Advance America
08.2019 - 05.2022
Insurance Representative
DXC Technology
10.2017 - 06.2019
Provider Relations Specialist
BC Forward-HPE Enterprises-DXC Technology
01.2017 - 05.2017
Specialist II
JPMorgan Chase Bank NA
01.2016 - 07.2016
File Preparation Clerk
Robert Half/ Stewart Lender Services
08.2015 - 10.2015
Customer Solution Specialist
Navient
07.2014 - 08.2015
Bachelor of Science - Business Administration
Wesley College
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