TARA ROBINSON

As a driven and empathetic person, I am pursuing a Healthcare Customer Service telephone role to enhance my medical expertise. I am well-versed in leading customer service software and conflict resolution and have a positive demeanor. I aim to leverage my established skills to successfully occupy your company's customer service position. I am dedicated to making a positive difference in customers' lives through tailored support and care to deliver superior care and assistance within the healthcare industry.

Metrics Driven

I am capable of meeting the performance goals and KPIs established by any company, which allows me to provide superior support and service to customers. This encompasses aspects such as accuracy, average handling time, quality, member satisfaction, and attendance

Problem-Solver/ Critical thinker

I possess the ability to look beyond the surface and comprehend the underlying factors that contribute to customer issues. Strong analytical and problem-solving skills are essential for addressing customer inquiries and resolving issues swiftly and efficiently, which are skills I hold.

Active Listener

In every interaction with customers, I ensure that I am fully focused, comprehending, responding, and retaining what is being communicated. Truly engaging with the customer's concerns and viewpoints fosters an environment where mutually beneficial solutions can be discovered.

Take Ownership

I am fully committed to resolving the customer's issue from start to finish.

Accountability

I am responsible for resolving customer issues and ensuring that a solution is achieved, even if it requires involving other departments for follow-up at a later time.

Empathy

I can demonstrate understanding and concern for customers' situations, ensuring they feel listened to and appreciated.

Multitask

I can manage and execute several tasks at once, distributing my attention across different activities without diminishing the quality of work in any of them. This ability requires a mix of time management, organization, and prioritization skills, as well as experience using various systems/platforms while on a call with a member.

HIPAA Compliance Knowledge

I always adhere to HIPAA policies, ensuring the privacy of all parties is safeguarded. This includes protecting medical records and other Protected Health Information (PHI) in relation to health plans, healthcare clearinghouses, and various electronic healthcare transactions.

Team collaboration

I work well within a team and understand the goals that must be met. I'm open to feedback and willing to adjust my approaches as necessary. I am an active listener, share information promptly, and articulate ideas clearly. I'm also familiar with collaboration tools and technology, especially in a remote work setting.

Adhere to Policy and Procedure

I follow guidelines to ensure that every step is completed with accuracy. I clearly understand and convey the company's policies to customers, ensuring transparency and trust. I pride myself on being knowledgeable about the company's policies and procedures, which aids in their effective implementation.

Knowledgeable in Medical Terminology

In my profession and during my college studies, I took a course in medical terminology, which equipped me with the knowledge to accurately describe anatomical structures, procedures, conditions, processes, and treatments within the medical field. This includes understanding diagnoses, medications, anatomy, and physiology.