Tara Ross
Albuquerque,NM
Summary
Over 5 years management experience including managing a small business and multiple MAs and facilities across the state of New Mexico. Familiar with Medical documentation Proficient with Microsoft Office products 60+ words per minute for typing, Quick learner, Flexible with work schedule Familiar with deescalation tactics and quality customer services interactions. Proficient with scheduling Great customer service care.
Overview
20
20
years of professional experience
Work History
MSC Pod Lead
Daiya Healthcare
01.2022 - Current
- Duties include Making multiple schedules daily, Taking vitals
- Using EMR patient systems
- Using customer service care with residents at Rehabilitation facility
- Accurately and thoroughly explaining medical information to patients
- Using communication to communicate between Physicians, patients and facility needs
- Organizing and entering patient information accurately and timely
- Managing more then 12 facilities and their MAs across the state of New Mexico
- Travel to and from facilities
- Cover facilities during call out
- Manage interpersonal relationships between MAs,Physicians and facilities across the state
- Problem solving
- Data entry
- Maintaining a professional demeanor
MSC,Odelia Healthcare
11.2021 - 01.2022
- Duties include Making multiple schedules daily, Taking vitals
- Using EMR patient systems
- Using customer service care with residents at Rehabilitation facility
- Using communication to communicate between Physicians, patients and facility needs
- Organizing and entering patient information accurately and timely.
Assistant Manager
Deborah's Couch Cleaning
01.2004 - 01.2009
- Managed cleaning supply inventory
- Was responsible for organizing scheduling with customers as well as handling the bulk of customer interaction
- Assisted with the management of financial documentation.
Lead Phlebotomist
Lovelace Downtown
01.2007 - 01.2008
- Ensured proper inventory of blood draw supplies
- Maintained documentation
- Managed staffing and staff performance
- Used medical equipment to safely draw blood from patients
- Updating and Maintaining patient medical records.
Clinical Laboratory Assistant
Lovelace Downtown
01.2007 - 01.2008
- Responsible for preparing biological specimens such as blood and tissue for medical examinations
- Collected, prepared and labeled specimens and ran testing using various methodologies and laboratory equipment.
Education
Rio Rancho High School
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CNM
2009
Skills
- Code Review
- Technical Consulting
- Manage Programs
- Compatibility Testing
- Managing Multiple Tasks
- Administrative and Office Support
- Microsoft PowerPoint
- Calendaring
- Customer Account Management
- Stocking and Replenishing
- Prioritization
- Microsoft Word
- Spreadsheets
- Account Management
- Active Listening
- Call Triaging
- Report Creation
- Records Preparation
- Customer Consulting
- Customer Service
- Store Maintenance
- POS Systems Expertise
- Credit Card Payment Processing
- Stock Management
- Process Optimization
- Calm and Professional Under Pressure
- Money Handling Abilities
- Multi-Line Telephone Operation
- Filing
- Computer Proficiency
- Executive Management Support
- Reading Comprehension
- Customer Relationship Management
- Policy and Procedure Adherence
- Spreadsheet Tracking
- Clinical Data Entry
- Clinical Staff Management
- Medicaid
- Patient Engagement
- 50 WPM Typing Speed
- POS Systems and Ordering Platforms
- Patient Care and Confidentiality
- Patient Intakes
- Patient Records Gathering
Timeline
MSC Pod Lead
Daiya Healthcare
01.2022 - Current
MSC,Odelia Healthcare
11.2021 - 01.2022
Lead Phlebotomist
Lovelace Downtown
01.2007 - 01.2008
Clinical Laboratory Assistant
Lovelace Downtown
01.2007 - 01.2008
Assistant Manager
Deborah's Couch Cleaning
01.2004 - 01.2009
Rio Rancho High School
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CNM
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