Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tara Russell

Houston,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

DoorDash Delivery Driver

DoorDash
Katy
01.2019 - Current
  • Receives daily delivery orders from doordash app.
  • Pick up and shop for customers' orders and deliver in a promptly manner.
  • Provides excellent customer service by answering inquiries about products or items being delivered.
  • Obeys traffic laws and follows established traffic and transportation procedures.
  • Notifies customers of delays to decrease calls to support.
  • Promotes positive customer service by delivering on-time and fully resolving any issues.

Order Support Specialist/Shipping Investigation

Majorel
Katy
03.2021 - 03.2023
  • Investigated delivery disputes initiated by customers, carriers, or distribution centers.
  • Sent claims submitted and approved by carriers to appropriate team.
  • Coordinated with other departments to ensure smooth processing of orders from start to finish.
  • Made outbound calls to customers to confirm or provide information on an investigation or to inquire about preferred resolution.
  • Corrected/updated errors on customers orders using SAP and Toolbox systems, so orders can be processed and shipped.
  • Changed or updated customers shipping or contact information as requested.
  • Input order information into systems and updated customer accounts to document and track orders.
  • Processed and handled customer complaints and provided alternative solutions.
  • Communicated with customers via email to assist with order replacements/refunds and offer updates on status and shipping.
  • Followed up with customers after their purchases to ensure satisfaction with products received.
  • Responded promptly to emails from customers regarding order status, shipping updates.
  • Informed customers of shipping dates and tracking and order information via email.

Virtual Office Assistant

Sullivan Family Medicine
Jackson
08.2019 - 03.2021
  • Provided administrative support to management and other personnel, including scheduling appointments, managing emails and responding to customer inquiries.
  • Made outbound calls to patients to remind of upcoming appointments and collected information needed before scheduled appointment.
  • Verified insurance coverage and completed prior authorizations.
  • Accurately entered billing codes into the computer system for reimbursement purposes.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Contacted insurance companies as needed.
  • Created reports in Microsoft Word, Excel and PowerPoint as requested by management.
  • Performed remote office duties to include: ordering supplies, data entry, collections, answering phones, responded to emails.
  • Performed data entry tasks such as entering customer information into a database system.
  • Ordered and maintained supply inventory for medical office.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.

Education

Assoc in Business Office -

Antonelli College
06.2009

Skills

  • Insurance Verification
  • Medical Office Experience
  • Multi-line Phone Systems
  • Desktop Support
  • Microsoft Windows
  • Customer support
  • Microsoft Office
  • 10 key typing
  • Problem management
  • Data Entry
  • Clerical Support
  • Office Administration
  • Typing
  • Organizational skills
  • Shipment processing
  • Order fulfillment
  • SAP

Certification

CPR/AED, 07/01/19

Timeline

Order Support Specialist/Shipping Investigation

Majorel
03.2021 - 03.2023

Virtual Office Assistant

Sullivan Family Medicine
08.2019 - 03.2021

DoorDash Delivery Driver

DoorDash
01.2019 - Current

Assoc in Business Office -

Antonelli College

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Tara Russell