Duverna Joseph
Waltham,MA
Summary
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
22
22
years of professional experience
Work History
Team Member
Bella Vista Playa
02.2018 - 01.2024
- Observed packing operations to verify conformance to specifications.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Demonstrated commitment to ongoing professional development by actively participating in industry seminars, workshops, and conferences to stay current with market trends and best practices.
- Assisted with inventory counts and stocking of merchandise.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Promote culture of continuous learning within t team by initiating training sessions, sharing best practices, and encouraging skill development.
- Addressed and resolved customer complaints in polite and professional manner.
- Resolved problems, improved operations and provided exceptional service.
Crew Member
La Cayenne
02.2002 - 01.2019
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Completed milkshakes and ice cream desserts for customers.
- Trained new team members on procedures, customer service, and sales techniques.
- Took orders, prepared meals, and collected payments.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Brewed coffee and tea and changed out drink station syrups.
- Stocked shelves to organize aisles in assigned department.
- Backed up servers by setting up trays and completing some food deliveries.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Became familiar with products to answer questions and make suggestions.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
Education
Collegue Frere Jean Pierre
Haiti06.2003
Skills
- Telemarketing expertise
- Quantitative skills
- Money Handling
- Program Evaluation
- Organizing Work Stations
- Heavy Lifting
- Fluent in Spanish &Haitian Kreyol
- Positive Attitude
- Flexible Schedule
- Leadership Qualities
- Facility Cleaning
- Order Preparation
- Workplace Safety
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Team Member
Bella Vista Playa
02.2018 - 01.2024
Crew Member
La Cayenne
02.2002 - 01.2019
Collegue Frere Jean Pierre
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