With a proven track record at Kansas Community Home Health, I excel in delivering compassionate care and enhancing client satisfaction. Leveraging skills in medication management and emotional support, I consistently exceed expectations through personalized solutions and a dedication to improving well-being. My approach has significantly contributed to business growth and client independence.
Overview
15
15
years of professional experience
Work History
Inhome Aide
Kansas Community Home Health
10.2018 - Current
Developed strong relationships with clients and families through compassionate care and open communication.
Ensured client safety by monitoring their environment and addressing potential hazards.
Enhanced clients'' daily living by providing personal care, housekeeping, and meal preparation services.
Promoted independence for clients through individualized support in daily activities and tasks.
Monitored changes in clients' conditions to report concerns to supervisor.
Provided direct personal care and administrative services to clients.
Supported clients'' mental well-being by engaging in meaningful conversations and recreational activities.
Contributed to a positive home environment by fostering trust, respect, and open communication among all parties involved in the client''s care plan.
Served as a reliable liaison between clients, families, and healthcare providers regarding updates on health status or concerns.
Sales Representative
Storm Shield Hail Auto Repair
05.2021 - 08.2024
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Expanded customer base through cold calling, networking, and relationship building.
Built relationships with customers and community to promote long term business growth.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Set and achieved company defined sales goals.
Negotiated prices, terms of sales and service agreements.
Contributed to team objectives in fast-paced environment.
Assistant Manager in Training of Operations
Red Racks
03.2017 - 01.2018
Utilized data-driven analysis to identify opportunities for revenue growth based on current market trends.
Improved customer satisfaction by addressing and resolving customer issues in a timely manner.
Optimized operational procedures through continuous evaluation of internal systems and processes.
Set aggressive targets for employees to drive company success and strengthen motivation.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Cleaning Supervisor
Absolute Cleaning Services
05.2009 - 12.2011
Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
Trained and mentored all new personnel to maximize quality of service and performance.
Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
Provided ongoing coaching for employees struggling with specific tasks or responsibilities to improve overall skill set within the team.
Demonstrated commitment to continuous improvement by seeking feedback from clients and team members, applying lessons learned to future operations.
Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
Medical Assistant/Certified Phlebotomist at Community Health Center of Southeast KansasMedical Assistant/Certified Phlebotomist at Community Health Center of Southeast Kansas