Tara Saxon
Legal Office Assistant
Plainfield,IN
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability. Dedicated Office Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Office Assistant
Liberty Mutual
11.2022 - Current
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
Lane Bryant - Assistant Manager
Lane Bryant
01.2022 - 10.2022
- As assistant store manager, I led activities required to achieve all store goals including financial objectives, client services, talent management, operational controls, asset protection, safety, and merchandise presentation.
- I strived to achieve our financial goals by calculating our previous days' numbers at the opening of our day.
- If we miss our sales goal for the day, I reviewed our numbers, found our deficit, and calculate where we could make it up.
- I created a culture that inspires and empowers the team to constantly exceed client expectation.
- I would insure that my team was knowledgeable about our products and were ready to best serve our customers.
- I handled any customer conflicts and strived to find a resolution quickly and effectively.
- I worked closely with our Ship to Store program making sure it was running smoothly and effectively.
- I assisted in our loss prevention, monitoring our store to help reduce loss of product.
- I used our brand guide to support visual updates and maintain visual merchandising standards.
- I worked at a quick but efficient pace to assist customers, retrieve merchandise, complete floor sets, and unpack and replenish stock.
- I was knowledge in our POS system and as well in our back office management where I would organize and execute task.
- I helped with planning schedules and delegating assignments to meet coverage and service demands.
- I recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Cabin Coffee - Assistant Manager
Cabin Coffee
03.2021 - 01.2022
- As assistant manager it is my responsibility to lead our baristas, as well as our shift mangers, to success every day
- I demonstrate a positive attitude while at work and strive to create a healthy environment for my team
- I work alongside our shift managers, supporting them and insuring they are performing to their best
- I set regular goals for the team and follow up with annual reviews
- I coach my team on the goals being set for them and follow up to assure those goals are being met
- I monitor our sales and labor, assuring we are hitting our desired numbers and adjusting those numbers when needed
- Customer service is always most important
- I assure that all issues that arise are being handled well and step in to handle those issues when needed
- I exemplify excellent customer service and lead my team to do the same
- I strive to build relationships with our customers and our community
- I monitor inventory levels and order our product on a regular basis
- I oversee all shipments when they arrive, assuring they are correct
- I build relationships with our vendors and remain in constant communication with them
- I am responsible for our catering and corporate bean accounts
- I monitor those accounts, assuring they are done correctly and delivered on time
- I build relationships with those customers, insuring they're satisfied
- I am fully knowledgeable on our POS systems and train new hires on those systems as well as our daily operations
- I oversee our interview and hiring process
- I oversee the orientation of our new hires and begin their training process
- I collect all documents and assure everything is correct and entered in our back-office system
- I open and close a shift when needed
- This requires me to open and close our POS systems and make a nightly deposit when needed
- I oversee our safe and make a change order when needed
- I am in communication with the bank and continue to build that relationship
- My end goal is to assure my team is operating to the best of their ability, sales and labor goals are being met, and customers are satisfied.
Cabin Coffee - Shift Manager
Cabin Coffee
02.2020 - 03.2021
- As shift manager I was responsible in leading my team to success every day
- I demonstrated a positive attitude while at work
- Customer service was always the most important and I handled all issues that would arise during my shift in a calm manner
- My goal being to satisfy the customer and resolve all issues
- I exemplified excellent customer service and lead my team to do the same
- I monitored inventory levels and ordered our product on a regular basis
- I would oversee all shipments when they arrived, assuring they were correct
- I was fully knowledgeable on our POS systems and trained new hires on those systems as well as our daily operations
- I would oversee all registers and handle the opening and closing of the POS systems, making the nightly deposit when needed
- I monitored our sales and labor, assuring that we were hitting our desired numbers and adjusting those when needed
- My end goal was to assure my team was operating to the best or their ability, sales and labor goals were being met, and customers were satisfied.
UPS - Data Acquisition
UPS
11.2019 - 02.2020
- All packages that were addressed incorrectly, damaged, or could not be processed in the system feed to the data acquisition line
- I was responsible for scanning those packages into the system and fixing all errors
- This required me to become deeply knowledgeable on their computer software
- I also learned how to quickly repackage the packages making sure they looked their best
- I would then send those packages to the correct department so that they could be shipped
- I was efficient and quick, making it my goal to get all the packages corrected in order that they could be shipped out the same day
- During UPS' peak season the pace was extremely fast, and the stress level could be exceedingly high
- I handled those days well working quickly and to the best of my ability, managing the stress well.
Education
Major - Social Work -
University of Southern Indiana
High School Diploma -
Fountain Central High School
01.1997
Skills
- Experienced leader
- Motivated team player
- Quick learner
- Ability to multi-task
- Exceptional time management skills
- Planning and organization
- Positive and friendly
- High-energy
- Active listening skills
- Customer-oriented
- People-oriented
- Detail-oriented
- Goal-oriented
- Employee relations
- Strong interpersonal skills
- Personable
- Troubleshooting skills
- Skilled problem solver
- Complaint resolution
- Good listening skills
- Data entry
- Money handling abilities
Timeline
Office Assistant
Liberty Mutual
11.2022 - Current
Lane Bryant - Assistant Manager
Lane Bryant
01.2022 - 10.2022
Cabin Coffee - Assistant Manager
Cabin Coffee
03.2021 - 01.2022
Cabin Coffee - Shift Manager
Cabin Coffee
02.2020 - 03.2021
UPS - Data Acquisition
UPS
11.2019 - 02.2020
Major - Social Work -
University of Southern Indiana
High School Diploma -
Fountain Central High School
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