Tara Sayre
Barberton,OH
Summary
Successful Lead Teller with background managing customer and team expectations by setting clear and realistic goals both internally and externally. Proficient in prioritizing customer happiness utilizing effective communication strategies.
Overview
17
17
years of professional experience
Work History
Lead Customer Service Representative
Fifth Third Bank
01.2021 - Current
- Enforce compliance with bank regulations and policies to reduce financial risks.
- Complete highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Manage daily bank operations by processing customer transactions and providing exceptional customer service.
- Mentor and train new tellers on bank procedures and customer service standards.
- Answer inquiries regarding checking and savings accounts and other related products.
- Recognize and prevented fraudulent activities and suspicious transactions.
- Replenish ATM funds in empty canisters prior to validation process.
- Introduce customers to other bank team members to help meet financial needs.
- Assist customers with banking needs and inquiries.
Gas Station Manager
Circle K
02.2007 - 01.2021
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Customer Service Representative
Fifth Third Bank
01.2019 - 05.2019
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Sold and cross-sold bank products to new and existing customers.
Education
GED -
Adult Vocational Services
Akron, OHSkills
- Teller Support
- Rapid 10-Key Data Entry
- Sales Coaching
- Consumer Banking
- Cash Handling Accuracy
Timeline
Lead Customer Service Representative
Fifth Third Bank
01.2021 - Current
Customer Service Representative
Fifth Third Bank
01.2019 - 05.2019
Gas Station Manager
Circle K
02.2007 - 01.2021
GED -
Adult Vocational Services
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