Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tara Schroller

Manhattan,KS

Summary

Accomplished Manager at FiVe: a New American Restaurant, adept in workforce management and hospitality service expertise, significantly enhancing dining experiences and operational efficiency. Leveraged marketing acumen and engaging personality to develop unique events, driving sales and fostering a positive atmosphere. Demonstrated leadership in staff development and performance management, ensuring high-quality service and profitability.

Overview

9
9
years of professional experience

Work History

Manager

FiVe: a New American Restaurant
08.2018 - 07.2023
    • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
    • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
    • Reconciled cash and credit card transactions to maintain accurate records.
    • Met, greeted, and encouraged feedback from guests and used feedback to implement positive changes within restaurant.
    • Promoted positive atmosphere and went above and beyond to guarantee each guest received exceptional food and service.
    • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
    • Carefully interviewed, selected, trained, and supervised staff.
    • Correctly calculated inventory and ordered appropriate supplies.
    • Assisted in development and implementation of new menus to offer variety and options to guests.
    • Oversaw food preparation and monitored safety protocols.
    • Motivated staff to perform at peak efficiency and quality.
    • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
    • Handled escalated guests concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
    • Managed staff schedules and maintained adequate coverage for all shifts.
    • Developed unique events and special promotions to drive sales.
    • Monitored and adjusted pricing, discounts and promotions to maximize profitability.

Server/Bartender

Keltic Star
08.2016 - 08.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Lifeguard

Ogden City
06.2016 - 08.2016
    • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
    • Attentively monitored swimmers to identify distress.
    • Monitored safety of guests in and around swimming pool.
    • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
    • Cleared pool areas of debris and hazardous objects to increase safety.
    • Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
    • Responded to emergency situations in a timely, efficient manner.
    • Educated patrons on safety protocols and enforced safety rules.
    • Upheld hygiene standards in pool and surrounding area.
    • Shared tips with patrons on swimming techniques and strength training.
    • Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.

Counter Server

Paradise Donuts
06.2014 - 03.2016
    • Maintained composure and work quality while under stress.
    • Pushed, pulled and transported large loads and objects.
    • Followed food safety practices and sanitation guidelines.
    • Controlled line and crowd with quick, efficient service.
    • Monitored supply levels at counter and maintained customer areas to meet typical demands.
    • Helped customers choose items based on menu options, dietary needs and preferences.
    • Processed cash, debit and credit card payments.
    • Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
    • Greeted all guests upon arrival and offered immediate assistance.
    • Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.

Education

Business

Kansas State University
Manhattan, KS

High School Diploma -

Manhattan High School
Manhattan, KS
05.2015

Skills

    • Marketing
    • Performance Management
    • Staff Development
    • Workforce Management
    • Team Leadership
      • Schedule Preparation
      • Food Service
      • Food Preparation
      • Hospitality service expertise
      • Engaging personality

Timeline

Manager

FiVe: a New American Restaurant
08.2018 - 07.2023

Server/Bartender

Keltic Star
08.2016 - 08.2018

Lifeguard

Ogden City
06.2016 - 08.2016

Counter Server

Paradise Donuts
06.2014 - 03.2016

Business

Kansas State University

High School Diploma -

Manhattan High School

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Tara Schroller