TARA SCOLESE
Orchard Park,NY
Overview
33
33
years of professional experience
Work History
Public Safety Dispatcher
Orchard Park Police Department
Orchard Park, NY
09.2018 - Current
- Leveraged 911 software and Computer Aided Dispatch systems to create a queue prioritizing dispatch based on the necessary resources needed and the severity of the call.
- Trained and onboarded up to new public safety dispatchers, serving as a mentor and coach, leading by example on how to handle high-stress situations with discretion, clarity, compassion, and urgency.
- Boosted social media activity by 300% during and following the November 2022 snowstorm by continuously communicating with the public on up-to-the-minute activities via social media, helping to set a high standard for what the community can expect from local municipalities in communicating during emergent situations.
- Served as a peer support team member and certified in Assisting Individuals in Crisis and Group Crisis Intervention Teams.
- Continually improved departmental procedures as the first telecommunications member of the Orchard Park Police Department Standard Operating Procedures Committee, developing, reviewing, and implementing process changes.
- Served on the first Social Media Public Relations Unit in July 2022 to deliver information to the public through social media outlets during public safety emergencies, collecting information, and ensuring the command staff stays informed.
- Identified what information is most relevant and ensured the public was informed in the case of emergencies.
- Engaged the public regularly to keep them in communication throughout emergencies.
- Served as a Crisis Peer Counselor.
Project Manager
FSTRF
06.2004 - 08.2015
- Promoted to manage multiple software projects simultaneously within budget, employing strong project management skills.
- Managed a support team of 20 people, overseeing recruitment, assigning workload, reporting, training, and review.
- Assisted in developing the annual budget, providing detailed forecasting for staffing, equipment, and supplies, and making adjustments as needed to maintain budget compliance throughout the year.
- Created and delivered training curricula utilizing a learning management system, enhancing onboarding and training processes.
- Gathered technical requirements from external and internal clients for software development projects, utilizing strong problem-solving skills to research and propose solutions that meet departmental needs.
- Coordinated with vendors and internal staff to ensure compliance with increased FDA, federal, and international requirements for processes and documentation using an online presence.
- Evaluated various learning management systems (LMS) to select a solution that met accessibility requirements across studies, groups, and departments.
- Served as a member of the end users group to gather and document requirements that would meet all end users' needs effectively.
- Enabled additional funding and staffing by implementing effective systems throughout the company.
- Cleared a heavy backlog of projects by developing process improvements that alleviated out-of-scope and late projects.
- Implemented a project tracking system and methodology to ensure teams met deadlines through accountability and clear status reporting.
- Established regular priority meetings to preemptively address changes or delays in project timelines.
- Reduced project scope creep by implementing a ticketing system that allowed end users to submit and track project change requests transparently.
Data Manager
FSTRF
06.2001 - 06.2004
- Oversaw the creation, maintenance, and dissemination of original documents including reports, presentations, and correspondence, delivering presentations to upper management and external stakeholders as needed.
- Aligned clinical data management operations with FDA requirements, interpreting laws and regulations for compliance.
- Continually improved processes through the analysis of work standards, policies, and procedures, making recommendations on how to update practices and streamline operations.
- Created documentation for grant submissions, including data research and methodologies for statistical reporting.
- Ensured new and current staff are up to speed on all changes via various training and development programs, processes, documentation, data, and schedules for current and new staff.
- Identified a need to scale staff by 18 people to handle an increase in patient accruals from 3,500 to 10,000 for a clinical trial, ensuring we were ready to submit results to the FDA for drug approval with an expedited timeline.
- Played a key role in the training of all new staff members to ensure the data backlog was completed, demonstrating strong leadership and training skills.
- Completed a comprehensive analysis of requirements (i.e., documentation, security, software requirements) necessary for new software systems, negotiated a new budget needed, and established workflows to implement the new software systems, showcasing effective project management.
- Met accelerated timelines and successfully passed a strenuous audit of the data collection, leading to drug approval by the FDA, emphasizing data quality and compliance.
Office Manager/Dental Assistant
Dr. Gary R. McBride D.D.S.
01.1993 - 01.2001
Timeline
Public Safety Dispatcher
Orchard Park Police Department
09.2018 - Current
Project Manager
FSTRF
06.2004 - 08.2015
Data Manager
FSTRF
06.2001 - 06.2004
Office Manager/Dental Assistant
Dr. Gary R. McBride D.D.S.
01.1993 - 01.2001