Tara Shaw
Lebanon,TN
Summary
Versatile Professional with Proven Leadership and Strategic Planning Skills
Experienced leader with a strong background in driving team performance and achieving organizational goals. Successfully led global teams to exceed targets and expand market presence. Skilled in developing and implementing strategic plans, building strong relationships, and optimizing performance. Ready to leverage expertise in strategic planning, relationship management, and performance optimization in a Human Resources role.
Overview
8
8
years of professional experience
Work History
Global Sales Strategy & Planning
Dell Technologies
05.2024 - Current
- Develop and deliver comprehensive training programs for new sales reps
- Conduct regular training sessions updating reps on new products and strategies
- Provide personalized coaching to each sales rep, focusing on their strengths and areas for improvement. Use role-playing and real-life scenarios to enhance their skills
- Teach effective sales methodologies and techniques, including consultative selling, relationship building, and objection handling - Create and maintain positive team environment that encourages collaboration while celebrating individual and team achievements
- Developed customized training materials including presentations, job aids, and facilitator guides for effective knowledge transfer.
- Conducted regular needs assessments to ensure alignment of training initiatives with organizational goals and objectives.
- Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
- Created a positive learning environment by incorporating adult learning principles into all instructional designs.
- Provided coaching and mentoring to employees.
Inside Sales Account Manager(M7)
Dell Technologies
01.2022 - 04.2024
- Managed a high-performing inside sales team to exceed company targets and quotas consistently
- Evaluated and optimized sales scripts to maintain relevance in response to market changes, resulting in a higher conversion rate.
- Managed 14-18 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Achieved or exceeded company-defined sales quotas.
- Analyzed market trends to identify opportunities for product expansion and target audience growth.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Enhanced overall team productivity by conducting regular performance reviews and setting clear expectations for each member.
- Implemented data-driven reporting systems to track progress towards goals effectively, improving decision-making processes within the team.
Inside Sales Account Manager IV- Core Sales Coach
Dell Technologies
08.2021 - 01.2022
- Established clear expectations for performance standards while providing ongoing mentorship to help sales professionals exceed goals consistently.
- Conducted regular one-on-one sessions to provide personalized feedback and support for each team member.
- Boosted team morale with regular recognition of outstanding achievements and contributions to the company.
- Cultivated strong relationships with team members, fostering trust, respect, and collaboration that led to increased productivity.
- Increased sales performance by implementing tailored coaching strategies for individual team members
- Daily reporting
- Provided coaching and mentoring to employees.
- Managed 13-18 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
FMM Product Specialist- SB Services Specialist
Dell Technologies
11.2019 - 08.2021
- Deliver technical solutions to the Inside Sales Team that address customers’ varying needs
- Continually expanded knowledge of Dell Technologies Services portfolio.
- Spearheaded successful product launches, generating widespread brand awareness and interest from potential customers.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Generated reports to track performance and analyze trends.
- Trained and provided coaching to 130+ Inside Sales reps.
Inside Sales Representative II- MBSW
Dell Technologies
07.2016 - 11.2019
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Set up new accounts, established customer credit and set up payment methods.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and cross selling.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Set and achieved company defined sales goals.
- Managed friendly and professional customer interactions.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Education
Marketing
Central Michigan University
Mount Pleasant, MISkills
- Active Listening
- Business Process Development
- Business Process Improvements
- Customer Satisfaction
- Customer Service
- Effective Listening
- Emotional Intelligence
- Empathy
- Group Problem Solving
- Inclusiveness
- Inside Sales
- Issue Management
- Key Performance Indicators (KPI)
- Leadership
- Managing Sales Teams
- Multitasking
- New Hire Training
- Operations Management
- People Leadership
- Performance Management (PM)
- Positive Reinforcement
- Price Modelling
- Process Improvements
- Relationship Management
- Sales
- Sales Administration
- Sales and Operations Planning (S&OP)
- Sales Management
- Sales Process
- Sales Team Leadership
- Supervisory Management
- Teamwork
- Time Management
- Training Assistance
Accomplishments
• MB Q4FY19 Team MVP(team voted)
• MB COE- FY181H, FY19Q1, FY20Q1
• Services Coach of the Half- 1HFY21
• SB FY21Q3 COE- Services Coach of the Quarter
• SB Q1FY21 COE- Services Coach of the Quarter(1st recipient)
• Tell Dell Rock Star- 2022
• Tell Dell Significant Achiever-2023
• Tell Dell Significant Achiever- 2024
Timeline
Global Sales Strategy & Planning
Dell Technologies
05.2024 - Current
Inside Sales Account Manager(M7)
Dell Technologies
01.2022 - 04.2024
Inside Sales Account Manager IV- Core Sales Coach
Dell Technologies
08.2021 - 01.2022
FMM Product Specialist- SB Services Specialist
Dell Technologies
11.2019 - 08.2021
Inside Sales Representative II- MBSW
Dell Technologies
07.2016 - 11.2019
Marketing
Central Michigan University
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