Tara Shaw
Baltimore,MD
Summary
Experienced Cafeteria Manager with background in managing large-scale food service operations, including procurement, meal preparation and service, staff supervision and customer service. Possess strong organizational skills coupled with ability to maintain effective relationships with vendors, school administration, and students. Demonstrated ability to improve operational efficiency and maintain compliance with nutritional standards. Previously implemented cost-saving measures while maintaining quality of food service.
Overview
26
26
years of professional experience
Work History
Cafeteria Manager III ( Floater )
Baltimore City Public School System
Baltimore, MD
08.1999 - Current
- Reviewed invoices from suppliers against purchase orders placed; identified discrepancies as needed.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new employees to perform duties.
- Ensured compliance with health codes and regulations in the cafeteria kitchen.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Inspected facilities regularly to maintain cleanliness, sanitation and orderliness in the cafeteria.
- Oversaw food preparation, verifying procedural compliance with company guidelines.
- Ordered necessary supplies for the efficient operation of the cafeteria.
- Maintained presentation and cleanliness of prepared foods display cases and delivered spotlessly clean work environment by following company safety and sanitation procedures.
- Explained goals and expectations required of trainees.
- Coordinated work schedules for employees to ensure adequate coverage during peak hours.
- Oversaw food preparation, production and presentation according to quality standards.
- Trained and oriented food service employees to perform with excellence, managed day-to-day activities of subordinates and assigned responsibility for ongoing specialization areas.
- Delegated work to staff, setting priorities and goals.
- Maintained accurate records of sales transactions, inventory levels, employee performance evaluations and other operational data.
- Resolved problems or concerns to satisfaction of involved parties.
- Trained and supervised cafeteria staff on proper food handling techniques, safety procedures and customer service standards.
- Resolved customer complaints promptly to maintain a positive relationship with patrons.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Resolved customer complaints in a timely manner to maintain high levels of customer satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Established clear performance expectations with employees through regular coaching sessions.
- Administered food planning, purchasing, preparation, and service for organization and carefully adhered to health standards in dining area and kitchen.
- Ordered food supplies from vendors in accordance with established purchasing procedures.
- Resolved customer complaints promptly in a professional manner.
- Provided customer service to students, faculty, staff, and visitors.
- Consulted with dietitians regarding nutrition requirements for school meals.
- Ensured compliance with state regulations regarding food safety, sanitation and hygiene protocols.
- Assisted in the preparation of meals according to menu specifications.
Education
High School Diploma -
Carver High School
Baltimore, MD06-1992
Skills
- Conflict resolution
- Health and safety procedures
- Critical thinking
- Problem solving
- Team leadership
- Delegating assignments and tasks
- Multitasking
- Strategic planning
- Cross-functional teamwork
- Professional demeanor
- Adaptability and flexibility
- Quality assurance
Highlights
- Supervised staff as well as trained and monitored the daily operations at 14 sites, during Regional Cafeteria Manager's absence
- Monitored the daily operations at 12 summer sites and conducted required MSDE site reviews for each site
- Conducted weekly Managers' meeting for team building and training
- Reviewed summer production records for accuracy during the 2023 SY for Summer reviews
- Participated and provided training in the PBS filming, also in the back to school training & video which demonstrated "How to make Chicken Caesar Salads
- During the 2022/23 SY, assisted Regional Cafeteria Manager to ensure all sites were incompliance with MSDE guidelines for the upcoming MSDE Administrative review
- Hosted and participated in ICN "Menus of Flavor" Summer training
- Trained new and current food service workers on operational procedures during Food Handling training
Accomplishments
Received the Gold Success Award for 2024SY
References
References available upon request.
Timeline
Cafeteria Manager III ( Floater )
Baltimore City Public School System
08.1999 - Current
High School Diploma -
Carver High School
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