Tara Sheldon
Tracy,CA
Summary
Committed individual with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Photographer
Self Employed Web
Tracy, CA
01.2010 - Current
- This has, and always will be, a side job for me. I love being a photographer and would do it full time if it was financially feasible.
- Photographed special events, parties and portraits.
- Set up lights, backdrops and props for shoots and events.
- Saved and archived images and maintained master image library for future use.
- Cropped, manipulated and performed color balance for final images.
- Set up camera control equipment, stands and tripods for shoots.
- Scouted locations and curated props for photography shoots.
- Collaborated with clients to plan shoots and boost satisfaction with photos.
- Planned and obtained original shots using innovative thinking and new techniques.
- Explained price and package details to customers.
- Utilized filters, edits and after-effects to enhance photos.
- Coordinated and completed photoshoots for individuals, families and small groups.
- Uploaded digital images for editing, archiving and electronic transmission.
- Created artificial light using flashes and reflectors.
- Used traditional or digital cameras along with tripods, filters and flash attachments.
Customer Service Representative
Home Depot
Tracy, CA
10.2022 - 03.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Set up and activated customer accounts.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Mentored new employees on procedures and policies to maximize team performance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
WinCo Foods
Tracy, CA
10.2016 - 09.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld quality control policies and procedures to increase customer satisfaction.
Warehouse Picker
Amazon
Tracy, CA
06.2017 - 08.2017
- Picked products by matching numbers and product descriptions using voice audio headset.
- Conducted inventory transactions using scanner gun.
- Pulled merchandise to fulfill orders to specification.
- Confirmed items picked for orders by keying codes into system.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Limited damage to products and orders by using care when choosing items.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Overnight Associate
Walmart
Corona, CA
11.2003 - 05.2016
- Picked up boxes and related trash from sales floor.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Used proper case cutting techniques to cut and sort stock loads.
- Checked shelves in department to determine replenishment needs.
- Gathered assigned merchandise and transported to store floor locations using hand trucks.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Updated pricing and sales signs to promote merchandise.
- Identified and quickly handled spill clean-up.
- Assessed floor displays to restock merchandise.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended merchandise to customers based on needs and preferences.
- Greeted customers to determine wants or needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Exchanged merchandise for customers and accepted returns.
- Answered store and merchandise questions and led customers to wanted items.
- Placed special orders or called other stores to find desired items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Ticketed, arranged and displayed merchandise to promote sales.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Prepared merchandise for purchase or rental.
- Cleaned shelves, counters and tables to maintain organized store.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Also, I did cash office duties overnight, and was on the store remodel team for two separate locations in two different years during my employment there.
Education
Emergency Medical Technician - Basic And Advanced Life Support
Riverside Community College
Riverside, CA06-2001
High School Diploma -
La Sierra High School
Riverside, CA06-1995
Some College (No Degree) - Dark Room And Digital Photography
Riverside Community College
Riverside, CASkills
- Client Relations
- Friendly and Personable
- Equipment Preparation
- Photo editing
- Lighting expert
- Shot Composition
- Image Archiving
- Retouching and color correction
- Adobe Photoshop
- Social Media Marketing
- Superb attention to detail
- Digital Photography
- Stock Photography
- Composition
- Complaint resolution
- Appointment Scheduling
- Inbound and Outbound Calling
- Product Knowledge
- Positive and professional
- Critical Thinking
- Order Fulfillment
- Product Sales
- Material Handling
- Storage Organization
- Quality Control
- Shipping and receiving
- Loading and unloading
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Stacking and Staging
- Punctual and Dependable
- Shelf restocking
- Product restocks
- Product Rotation
- Price labeling procedures
- Tracking scanners
- Truck unloading
- Customer Service
Affiliations
- Besides my number one love of photography, I also enjoy refurbishing old pieces of furniture. I scour yard sales and thrift stores for certain pieces and then i rebuild, sand, refinish and replace any necessary hardware and then resell.
- I obtained my officiant certificate in 2020 to legally perform weddings, baptisms, funerals, etc.
- I have received awards for some of my photography pieces.
- I have basic computer skills, typing skills, light adobe photoshop skills, and plenty of customer service skills obtained over the years with experience.
Timeline
Customer Service Representative
Home Depot
10.2022 - 03.2023
Warehouse Picker
Amazon
06.2017 - 08.2017
Customer Service Representative
WinCo Foods
10.2016 - 09.2017
Photographer
Self Employed Web
01.2010 - Current
Overnight Associate
Walmart
11.2003 - 05.2016
Emergency Medical Technician - Basic And Advanced Life Support
Riverside Community College
High School Diploma -
La Sierra High School
Some College (No Degree) - Dark Room And Digital Photography
Riverside Community College
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