Tara Shepherd
Project Support Professional
North Wilkesboro,NC
Summary
Authorized to work in the US for any employer Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
Work History
Service Coordinator
Lowe’s Companies, Inc
Wilkesboro, NC
03.2021 - Current
- I assist consumers with installation projects as well as our installers and stores
- Tracking purchase orders, providing ETAs, advising of delivery dates and installation dates
- Contacting vendors for updates on purchases orders and obtain ETAs for purchase orders
- Create Work Orders for issues endured during installation such as projects not being completed to customers satisfaction, incomplete projects, damaged product, missing product
- Coordinate with permit inspectors to ensure the permit has been received, reviewed, uploaded and passed at end of project completion
- I communicate with the customers, stores , installers and vendors via Avaya and email.
Legal Assistant
Brock & Scott PLLC
Wilkesboro, NC
2020.01 - 2020.06
- Received, reviewed, processed and tracked all documentation and requests relating to matters referred from departments, divisions and other clients that were assigned to my workload
- This included establishing and maintaining files, researching and compiling background on issues, communicating with the appropriate person/departments, drafting and preparing correspondence, agreements, contracts and other documents as directed by the attorney
- I was laid off due to COVID-19
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Revised and finalized letters, briefs, and memos.
- Communicated pertinent information to clients via phone, email, and mail.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Organized documents to manage paper and electronic filing systems of clients.
Accounting Coordinator/ Vendor Maintenance
LOWES COMPANIES
Wilkesboro, NC
10.2000 - 12.2019
- To ensure the vendor's and other teams within Lowe's Companies information is up to date
- I assist other
- Lowe's teams with issues they may have with vendors so they feel confident that their issues are resolved within a timely manner
- It is very important to me to make sure I give them the dedication needed to assist them
- Below are a few details of the jobs I currently handle
- Updating vendor's information (terms, tax information, contact information) - Setting new vendors up in the system for payment, Answering internal and external vendor questions, researched processing problems contact internal departments and outside vendors to resolve problems and expedite payments
- Review documents for accuracy as well as required approvals
- Profile Report (modifying, deleting profile records in APN)
- EFT Report (contacting vendors to confirm new bank information, entering the information into an
- Excel spreadsheet, printing the report from the EFT database & Mainframe)
- Clerical, customer relations, email, fax, filing and mail
- Assisted with month end closing
- Assisted with gathering data/testing for third party audits
- Contacted vendors concerning billing and payment issues.
Education
HIGH SCHOOL DIPLOMA - undefined
WEST WILKES HIGH SCHOOL
01.1990 - 01.1993
Skills
Accounts PayableAccountingProofreadingClerical Experience, Microsoft Office, Fax Machine, Mailout Machine, PeopleSoft, Filing, TypingCustomer Service, Research, Communication, Self Motivation, Flexibility, Time ManagementOrganizational, Basic Computer, Data Entry, Multitasking, Attention to Detail, Team OrientedAccounts ReceivableAdobe AcrobatLegal DraftingMicrosoft OutlookMicrosoft ExcelMicrosoft WordAdministrative ExperienceOrganizational SkillsAvaya
Call center experience
Call center experience
Issue investigation
Goals and performance
Performance improvements
History research
Collections
Till counting
Account Reconciliation
Scripted responses
Notetaking and documentation
Good Telephone Etiquette
Clerical Support
Active Listening
Excellent Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Service Coordinator
Lowe’s Companies, Inc
03.2021 - Current
Legal Assistant
Brock & Scott PLLC
2020.01 - 2020.06
Accounting Coordinator/ Vendor Maintenance
LOWES COMPANIES
10.2000 - 12.2019
HIGH SCHOOL DIPLOMA - undefined
WEST WILKES HIGH SCHOOL
01.1990 - 01.1993