A highly motivated professional administrator/caregiver; detail oriented; more than 20 years' experience of direct staffing and mentor of at risk youth, professional organizations, and business vendors; strong interpersonal skills; communicates effectively, organized; a team player; very dependable, honest, adapt very easily, and open to change. Knowledgeable Case Manager experienced in coordinating care for all individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Grant Per Diem Case Manager
Start Corporation
137 New Orleans Blvd. Houma,La. 70360
11.2023 - Current
Enhanced Veterans satisfaction with personalized care coordination and timely followups.
Collaborated with Veterans to develop individualized treatment plans, optimizing patient health outcomes.
Participated in ongoing professional development opportunities to stay current on industry trends and best practices in case management.
Identified community resources and connected veteran to appropriate services for ongoing support.
Maintained confidentiality of sensitive Veterans information per HIPAA guidelines.
Provided crisis intervention and advocacy for vulnerable populations, promoting safety and wellbeing.
Monitored veterans progress regularly, adjusting case management approaches as needed to achieve desired results.
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Conducted thorough assessments of patients'' physical, emotional, and financial needs to inform case management strategies.
Enhanced team efficiency by participating in staff meetings and sharing best practices in case management methodologies.
Coordinated services with other agencies, community-based organizations, and veteran based professionals to provide useful benefits to clients.
Developed and implemented comprehensive case management plans to address client needs and goals.
Participated in community events to promote services and engage with public.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Partnered with local organizations to expand access to social and community services.
Researched best practices and developed strategies to improve program outcomes.
Advocated for social and community service programs to increase awareness and funding.
Tracked financial spending on each client.
House Manager New Start for Veterans
Start Corporation
137 New Orleans Blvd. Houma,La. 70360
11.2023 - 03.2024
Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
Established positive relationships with vendors and service providers, negotiating favorable terms when necessary.
Conducted regular performance evaluations of staff members in order to identify areas for improvement or recognition.
Streamlined communication within household, introducing efficient internal messaging system.
Elevated standard of household cleanliness and organization by developing detailed cleaning schedules.
Preserved household's privacy and confidentiality through diligent oversight of information management practices.
Streamlined household operations, establishing structured inventory system for pantry and household supplies.
Improved staff morale and retention, recognizing and rewarding outstanding performance.
Enhanced property security, implementing cutting-edge security measures and protocols.
Ensured smooth operation of transportation logistics, scheduling maintenance and coordinating daily travel plans.
Increased operational efficiency by automating routine administrative tasks.
Scheduled and prioritized tasks to staff, overseeing work completion.
Implemented daily, weekly and monthly cleaning routines for staff to follow.
Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Established and enforced safety protocols and guidelines for staff.
Trained and mentored new staff on cleaning and safety protocols.
Developed and maintained comprehensive inventory system to track equipment and supplies.
Monitored staff performance and provided feedback to drive productivity.
Conducted regular audits of public spaces and staff work areas to maximize quality control.
Team Lead Youthbuild
Start Corporation
216 Venture Blvd. Houma La. 70360
06.2023 - 11.2023
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Coached team members in techniques necessary to complete job tasks.
Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Worked different stations to provide optimal coverage and meet production goals.
Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Managed schedules, accepted time off requests and found coverage for short shifts.
Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Evaluated staff performance and provided coaching to address inefficiencies.
Collected, arranged, and input information into database system.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Gathered, organized and input information into digital database.
Conducted regular reviews of operations and identified areas for improvement.
Generated reports detailing findings and recommendations.
Educated staff on organizational mission and goals to help employees achieve success.
Job placement specialist
216 Venture Blvd.
Houma, LA
04.2019 - 11.2023
Assist clients in identifying strengths, needs, and realistic goals and assist students with means to find employment
Case management data including documenting actions, make narratives entries, prepare necessary reports and/or social summaries, etc
Gain and maintain partnership with companies and workforce to assist with employing students
Provide transportation when needed to and from interviews and secondary education providers
Provided ongoing support for placed clients, ensuring satisfaction for both employer and employee.
Implemented marketing strategies to increase awareness of services among potential clients in need of employment assistance.
Educated employers on current workforce trends, fostering partnerships that led to increased success in placing candidates.
Managed a diverse caseload of clients, addressing individual barriers to employment through targeted support services.
Advised clients on appropriate attire for interviews based on industry standards, increasing presentation confidence.
Facilitated group workshops focused on resume writing, interview preparation, and other essential job search skills.
Addressed performance issues in placed positions promptly, mediating conflicts between employees and employers when necessary.
Strengthened client interview skills by conducting mock interviews and providing constructive feedback.
Field enumerator
U.S Census Bureau
08.2020 - 10.2020
Company Overview: Atlantic Region
Collected and entered data per household, completed and entered payroll
Atlantic Region
Direct care staff
2525 Veterans Blvd.
Thibodaux, LA
04.2000 - 04.2019
Assisted individuals with their daily living, provided safety, and comfort
Helped with home management tasks such as preparing meals, grocery shopping, grooming, and cleaning
Encouraged positive attitude and behaviors
Monitored and assisted with daily activities and self-chosen routines of youth in areas such as; study time, recreational activities, meals, and work details
Engaged and involved the youth into productive and constructive activities while in group home and detention
Supervised and maintained disciplinary behaviors
Direct Care Professional
Lafourche ARC
Thibodaux, LA
06.2005 - 05.2017
Assisted consumer with daily household chores, shopping, hygiene, and preparation and cooking of meals
Transported client to and from appointments also helped client with medicine management and assisted with medication disbursement
Education
Associates of Arts Degree - Criminal Justice
Delgado Community College
New Orleans, LA
01.2008
Diploma -
Thibodaux High School
Thibodaux, LA
05.1994
Skills
Business English
MS Office
Case Management
Treatment Planning
Resource Identification
Conflict Resolution
Records management
Home Visits and Inspections
Purchasing
Care Planning
Organization and Multitasking
Problem-Solving
Positive Attitude
Case Management Tracking
Relationship Building
Community Resources
Documentation And Reporting
Referral Coordination
Financial support
Time Management
Team building
CPR/AED
Self Motivation
Interpersonal Skills
Clericalskills
Date Entry
Telephone Techniques
Filing
Skillsqualification
A highly motivated professional administrator/caregiver
Detail oriented
More than 20 years' experience of direct staffing and mentor of at risk youth, professional organizations, and business vendors