Utilize a diverse skill set to improve team performance through effective communication and collaboration. Expertise in high productivity and efficient task completion as a Paraprofessional. Motivated in behavior management, special education support, and individualized student assistance. Strong ability to foster positive educational environments and address diverse student needs with empathy and patience.
Overview
11
11
years of professional experience
Work History
Paraprofessional
Coleman Community Schools
03.2023 - Current
As a paraprofessional in the Responsibility Center (RC), we aide to students with behaviors in the classroom that may not otherwise be appropriate.
We have a conference with the students between the principal, the Dean of students and another paraprofessional of the RC staff.
I do have training and experience in holds and removal from classroom if necessary and have utilized that training multiple times.
We discuss the incident, responsibility, accountability and setting goals.
We teach them tools to use during moments where they feel they need to de-escalate a behavior independently.
I also facilitate the sensory room.
After doing a presentation with the endowment committee, I secured over $1,300 in funds to get sensory items for the sensory room.
The sensory room helps students with sensory needs providing sensory input by certain items.
These items include visual, auditory and tactile items.
I also work during the summer as a Teacher teaching Social Emotional Learning and activity lead for the after school and summer school program, SPARKS.
SPARKS Instructor / Activity Lead
Coleman Community Schools
01.2023 - Current
The SPARKS program is a summer learning program which provides educational opportunities for students to continuously develop their knowledge and build skills year-round, as SPARKS also offers an after-school program.
SPARKS provides an educational academic program by offering concentrated studies, allow students to catch up on material and skills, get ahead in their classrooms and explore new ways of learning.
As an Instructor with SPARKS, I taught curriculum developed by the Legacy Center and taught Social Emotional Learning.
Front Desk Receptionist
Midland Sports Rehab
Midland
05.2022 - 12.2022
As a front desk receptionist there are many responsibilities including answering phone calls, patient requests in general or for scheduling, scheduling dozens of patient appointments, confirming insurance verification, handle all transactions made by patients.
Demonstrates urgency and persistence to effectively overcome conflict, Strong self-sufficiency skills and self-starter skills for prioritizing tasks, Experience in reliable customer service, Coordinate interdepartmentally to ensure compliance with established policies, and maintained good rapport and frequent contact with staff and clients.
CLUB Customer Service Outfitter
Cabelas Outpost
Saginaw
09.2020 - 04.2021
Company Overview: Cabelas is a retail company specializing in outdoor recreation merchandise.
As a CLUB team associate, we provide legendary customer service experience by greeting and assisting customers, presenting them with the opportunity to become a Bass Pro Shops/Cabela's CLUB Mastercard Member, and executing the application fulfillment process from start to finish.
As customers survey our store, we assist them with finding merchandise while promoting the benefits of being a CLUB member.
The CLUB team at Cabela's is dedicated to servicing our new and loyal CLUB members.
This includes organizing CLUB accounts and payments.
Responsibilities in this position include providing details and benefits of being a CLUB Member and makes the appropriate sales pitch to customers to apply for the Bass Pro Shops/Cabela's CLUB Mastercard card.
Assist members with account inquiries and assistance in the greatest overall customer service while holding a Cabela's CLUB credit card account.
Provides daily feedback and reports in a timely and accurate manner.
Meet sales goals and objectives set by the marketing department.
Keep inventory accurate and organized including important documents, applications, customer premiums, etc.
Responsible for adhering to and complying with the policies established for the credit information gathering process, including guidelines from banking regulations and the Patriot Act.
Cabelas is a retail company specializing in outdoor recreation merchandise.
Sales floor representative
Homegoods, Inc.
Saginaw
09.2019 - 09.2020
As a Sales Floor Representative duties included greeting guests, answering inquiries, managing financial transactions and performing daily merchandise quality checks.
It also included merchandising our 'lifestyles'; displays, on sales floor.
Register experience with daily integration of sales for company credit card.
GM Automative Repurchase Coordinator
Morley Companies, Inc.
Saginaw
10.2018 - 06.2019
As an Automative RC, we will work on cases to negotiate vehicle buybacks on behalf of the major auto manufacturer.
The coordinator will also negotiate and coordinate vehicle buybacks on behalf of GM.
The following tasks were implemented on a daily basis as a GM Automative Repurchase Coordinator: Execute strong customer service skills in professional and courteous manner.
Work directly with lending institutions to gather necessary confidential documentation.
Proficiency in Microsoft word applications and systems for IBP.
Manage communications between businesses, customer, dealer and lending institution.
Performed clerical duties including answering phones, data entry, and filing.
Resolve office-related malfunctions and respond to requests as needed.
Perform clerical duties, take memos, maintain files and organize documents; copy, fax, etc. as needed.
Help prepare reports, presentations and data.
Manage and maintain files, records, and correspondence for meetings.
Coordinate interdepartmentally to ensure compliance with company policies and customer satisfaction.
Organize office and assist associates to optimize efficiency.
Create and update records ensuring accuracy and validity of information.
ABA Behavioral Technician
Centria Healthcare
09.2016 - 11.2017
The ABA Technician's job is to implement an individualized therapy program and ABA therapy to children diagnosed with Autism Spectrum Disorder while complying with MDHHS policies and regulations.
The following tasks were implemented on a daily basis as an ABA Technician: Coordinating daily routines with therapy programs.
Communicate and work effectively with patients and staff.
Performed clerical duties including answering phones, data entry, and filing.
Communicate directly with other facility staff concerning policies and procedures.
Continuation of education programs and courses for independence.
Utilized analytical skills necessary to handle routine noncomplex administration details such as clinical data sheets, tallying level - program results, etc.
Effectively conquering behavioral, communication and language barriers.
Experience providing therapy to low-functioning and high-functioning clients.
Engaged clients with activities exercising fine motor skills and gross motor skills.
Utilized Discrete Trial Training (DTT) therapy and Natural Environment Training (NET).
Behavioral intervention implementation when needed.
Demonstrate ABA therapy through tacting, manding, and listener responding.
Experience with both verbal and non-verbal clients.
Communication with Client Service Manager and Board Certified Behavioral Analyst.
Program Assistant
Okemos Public Schools
Okemos
09.2015 - 08.2016
Worked directly with children ages 2-6 and 8-10.
Assist with daily preparation tasks included with lesson plan.
Create and demonstrate daily activities to children.
Conflict resolution between children through understanding.
Actively monitor 15 or more children at all times.
Received both CPR/First Aid training for infants, toddlers and adults.
Liaison between child, parent and director assistant.
Understanding of rules in government regulated building.
Understanding of health standards.
Commitment to excellence in creating bridge to independency.
Behavioral Aide
CBI Rehabilitation Services
East Lansing
07.2014 - 06.2015
Promote community involvement, health, and wellness.
Recognize new prevention trends and prevention resources.
Adhere to HIPAA confidentiality policies and federal regulations.
Knowledge of federal and state regulations and requirements.
Skill in coordinating and planning programs and other educational outreach programs and activities.
Develop and implement culturally appropriate research-based prevention programs.
Acclimatize new patients to venue and program procedures.
Utilized interpersonal skills to establish therapeutic rapport with emotionally disturbed and/or chemically dependent patients to effectively communicate with patients and staff.
Maintains confidentiality of records and data in all sources.
Utilized effective intradepartmental communication skills with staff.
Report any hazardous products or situations.
Communicates directly with employees from other facility departments.
Apply individualized behavioral treatment plans.
Implement policies and procedures.
Performed assigned routine activities and duties.
Organized recreational activities for assigned patients.
Education
Bachelors Degree - Psychology
Michigan State University
East Lansing, MI
01.2016
High School Diploma -
Heritage High School
Saginaw, MI
06-2011
Skills
Adaptability and efficiency in high-risk environments
Critical thinking and detail orientation
Interpersonal Skills
Leadership in performance standards
Analytical and computer competency skills
Data collection, documentation and compliance
Rapport Building
Interdepartmental Coordination
Problem analysis and decision making
Multi-tasking and time management
Self-sufficiency and self-starter skills
Mentoring and coaching
De-escalation and re-direction training
Cross-functional project management
Internal consulting skills
Microsoft office application
Time management
Behavioral assessment
Crisis intervention
Lesson planning
Goal setting and monitoring
Conflict resolution
Multidisciplinary team collaboration
Classroom management
Small group and individual assistance
Volunteer Experience
Youth Advocate, Michigan State University Adolescent Project, East Lansing, MI, 05/2012, 01/2013, Mentored adjudicated youth, Developed goal-oriented behavior plans
Youth Mentor and Evaluator, STRIVE/HALT Program, Lansing, MI, 01/2013, 05/2013, Implemented Integrated Ecological Perspective, Facilitated group discussions
Skills Training Summary
Adaptable and efficient in adjusting skills in high-risk, fast-paced environments
Proficiency in critical thinking and detail orientation skills
Strong interpersonal skills and experience
Leadership in performance standards
Excellent analytical and computer competency skills including data entry
Professional, courteous and effective customer service support
Maintains good rapport and frequent contact with staff and clients
Coordinate interdepartmentally to ensure compliance with established policies
Proactively problem solve in unusual environments for productive solutions
Management of conflicting priorities
Excellent customer service skills including client caller verification procedures
Experience within environments conducting financial institution procedures
Leadership in conflict resolution and communication skills
Managing follow up customer calls where necessary, and document all call information according to standard operating procedures
Demonstrates urgency and persistence to effectively overcome conflict
Ability to analyze problems, exercise judgement and make effective decisions
Productive multi-tasking, problem solving and time management skills
Strong self-sufficiency skills and self-starter skills for prioritizing tasks
Leadership experience as a mentor and coach
Specializes in deescalation and redirection training and experience
Leadership in managing intradepartmental communication
Manage cross-functional projects and relationships
Leverage internal consulting skills, communications and projects
Experienced in reliable customer service
Crisis intervention prevention and assessment resolution training
Proficiency in Microsoft applications
Project Management Skills
Awards Honors Scholarships
Phi Sigma Theta National Honor Society, 08/2013, 05/2016
Meridian Township Police Department Certificate of Commendation Award