Accomplished Dispatcher at Thompson Trucking, adept in database management and critical thinking, significantly improved customer service by analyzing feedback and streamlining dispatch processes. Demonstrated proficiency in Microsoft and schedule management across roles, enhancing operational efficiency and fostering professional relationships.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Dispatcher
Thompson Trucking
04.2024 - Current
Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Maintained updated and detailed records of calls in physical and electronic database.
Directed dispatching, routing, and tracking of 25 fleet vehicles.
Analyzed customer feedback and provided solutions to improve customer service.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Processed invoices and payments for dispatched orders to provide proof of transaction.
Received new orders, prepared documentation, and assigned personnel.
Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Scheduled and organized delivery routes.
Monitored and tracked dispatch communication systems.
Monitored vehicle locations to coordinate timely arrivals.
Answered phone calls and responded to customer emails.
Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Administrative Assistant
Walker Companies
02.2022 - 04.2024
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained inventory of office supplies and placed orders.
Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Transcribed and organized information to assist in preparing speeches and presentations.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Assisted coworkers and staff members with special tasks on daily basis.
Volunteered to help with special projects of varying degrees of complexity.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Front End Coordinator
Progressive Therapy
07.2019 - 02.2022
Collected room deposits, fees, and payments.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained confidentiality of sensitive data to protect customer and business information.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Completed data entry and filing to keep records updated for easy retrieval.
Confirmed appointments, communicated with clients, and updated client records.
Collected co-payments, processed transactions and updated relevant records.
Pharmacy Technician
Rite Aid
06.2016 - 07.2019
Collected co-payments or full payments from customers.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Counted and labeled prescriptions with correct item and quantity.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Entered and processed patients' prescriptions into internal system.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Managed opening and closing duties for pharmacy.
Education
BBA - Business Administration
Liberty University
Lynchburg, VA
High School Diploma -
Nottoway High School
Nottoway, VA
05-2008
Skills
Route Navigation
Database Management
Schedule Management
Data Entry
Microsoft Proficiency
Critical thinker
Family, Outdoors, Reading
I enjoy spending my free time with friends and family. Very family oriented. I also enjoy the outdoors such as kayaking and hiking. I also enjoy reading, I am currently into thrillers.
Timeline
Dispatcher
Thompson Trucking
04.2024 - Current
Administrative Assistant
Walker Companies
02.2022 - 04.2024
Front End Coordinator
Progressive Therapy
07.2019 - 02.2022
Pharmacy Technician
Rite Aid
06.2016 - 07.2019
BBA - Business Administration
Liberty University
High School Diploma -
Nottoway High School
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