Tara Smith
Prosper,TX
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. A Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
13
13
years of professional experience
Work History
Remote Account Manager
ShiftWise VMS
08.2018 - Current
- Account Manager acts as a representative for the contingent labor staffing operation within a large health system located on facility site/remote.
- Interacted with healthcare organization's departmental leadership, OTM, staffing teams, and vendor representatives
- Cultivate strong, long-term relationships with the supporting staffing agencies while achieving the program's goals.
- To ensure that contingent jobs get filled quickly and with high quality candidates while ensuring that all program elements like time collection and approval, statement and invoicing, as well as customer reporting happen efficiently.
- Develop and maintains an expert understanding of assigned customer's organization including management and leadership teams.
- Collaborates with Contingent Workforce Business Partner on over site of healthcare contingent labor workflow including but not limited to order placement, candidate selection, and invoicing processes, including any transition workflow needs.
- Conduct or oversees training programs for all company products for Healthcare Delivery Organizations and affiliated Suppliers, both in person and via web-conferencing.
- Acts as an internal consultant to the organization regarding the application and utilization of current training and development plans.
- Serves as a supplier liaison between ShiftWise Suppliers and Parkland Health System.
On-Site Program Manager
AppleOne Employment Services
02.2013 - 03.2018
- On-Site (Support National Account, Fortune 100) Talent Acquisition, Continent Workforce
- Building and manage partnered vendor relationships, including weekly billings, termination of assignments, screening of candidates and problem resolution.
- Submitted profile summaries into VMS tool, arranged team interviews, summarized feedback loop, and presented offers, heavy user of programs such as Docu-Sign, American Background profiles
- Met or exceeded hiring goals; maintained and reported all hiring, pipeline, and performance goals.
- Initiated successful workplace planning, employee involvement and team building projects.
- Supports various services within HR, including on-boarding, off boarding, employee referrals, employee records, transfers, contractor management.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
Client Services Manager
AppleOne Employment Services
10.2010 - 02.2013
- Support National Accounts, Fortune 100-500 Companies) Talent Acquisition
- To Service, maintain, analyze and audit client accounts; identify solutions and report findings; serve as main point of contact for designated account list; obtain job orders (temp, temp to full-time) Match qualified candidates to clients' specific job order requirements to ensure highest percentage of order fulfillment, ensure client retention; contribute to the professional standing.
- Howroyd Group as a personnel staffing service by supplying clients and applicants with outstanding customer service and results; continually meet the needs of clients and applicants; develop, coach, counsel and recommend applicants as required.
- Manage all activities related to the operations and maintenance of client accounts assigned.
- Ensure data integrity relating to all systems and databases impacted by each assigned account.
- Assist in developing strategies and organizational support for process improvements; including but not limited to the establishing of priorities, objectives, metrics, policies, and procedures.
- Manage Partnered Vendor relationships, including but not limited to, termination of assignments, screening of candidates, problem resolution.
- Recruitment Strategies and Retention Skills, Human Resources Roles.
Education
Bachelor of Arts -
University of North Texas
Denton, TXSkills
- Account Administration
- Vendor Relations
- Supplier Management
- Order Management
- Client Relationship Management
- Account Management
- Order Placement
- Vendor Oversight
- Vendor Selection
Accomplishments
VIP AWARD - for exemplifying Customer Focus 2022
Timeline
Remote Account Manager
ShiftWise VMS
08.2018 - Current
On-Site Program Manager
AppleOne Employment Services
02.2013 - 03.2018
Client Services Manager
AppleOne Employment Services
10.2010 - 02.2013
Bachelor of Arts -
University of North Texas
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