Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tara Smith

Chambersburg,PA

Summary

Proven to enhance office efficiency and client satisfaction at WellSpan Health, I excel in database maintenance and complex problem-solving. My proactive approach led to streamlining processes, significantly improving team productivity by over 30%. Skilled in EHR systems and fostering effective working relationships, I consistently deliver superior support and innovative solutions.

Overview

17
17
years of professional experience

Work History

Secretary

WellSpan Health
11.2007 - Current
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained electronic filing systems and categorized documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Managed filing system, entered data and completed other clerical tasks.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Sought ways to improve processes and services provided.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Educated patients about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved patient inquiries and complaints quickly.
  • Collaborated with staff members to enhance patient service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered prompt service to prioritize patient needs.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Coordinated office events and meetings for staff.
  • Improved patient satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Created organized filing system to manage department documents.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Developed and maintained courteous and effective working relationships.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Passionate about learning and committed to continual improvement.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Organized and detail-oriented with a strong work ethic.
  • Worked effectively in fast-paced environments.
  • Transferred computer files between programs.
  • Troubleshot malfunctioning hardware and software deployments to support nonstop operations.
  • Implemented system upgrades to help mitigate vulnerabilities.
  • Recorded information surrounding system failure to assist future rebuilds.
  • Provided technical guidance and support to team members.
  • Reviewed product-specific resources to determine optimal implementation.
  • Answered and managed incoming and outgoing calls while recording accurate messages for nurses and providers.

Education

High School Diploma -

CASHS
Chambersburg, PA
06.2005

Skills

  • Appointment Scheduling
  • Supply Restocking
  • Calendar Management
  • Payroll Administration
  • Office Administration
  • Meeting Coordination
  • Customer Service
  • Digital File Management
  • Account reconciliations knowledge
  • Mail distribution
  • Database Maintenance
  • Confidentiality understanding
  • Verbal and written communication
  • Keyboarding skills
  • Multi-Line Phone Systems
  • EHR referral tracking
  • Report Generation
  • EHR account setup
  • Data Verification
  • File systems management
  • Complex Problem-Solving
  • HIPAA guideline compliance
  • Payment posting
  • Inter-office communications
  • Schedule Management

Timeline

Secretary

WellSpan Health
11.2007 - Current

High School Diploma -

CASHS

Similar Profiles

CREATE PROFILE
Tara Smith