Tara Smith
Yukon
Summary
Versatile, detail oriented, with an established reputation as a problem solver. Developed a proven ability to remain focused and self-directed in a fast-paced work environment with dealing with conflicting demands. Established and led a department and takes pride in accuracy of SOX controls and accurate billing at a large company. Experienced with managing comprehensive billing operations, ensuring accuracy in financial transactions and compliance. Utilizes strong organizational skills and attention to detail to streamline billing processes and resolve discrepancies. Knowledge of team leadership and workflow optimization to enhance productivity and efficiency.
Overview
17
17
years of professional experience
Work History
Billing Supervisor
Paycom Payroll
10.2014 - Current
- Responsible for leading, coaching, and developing members of the team
- Responsible for assigning and managing work conducted within the group
- Responsible for reviewing and maintaining expected KPI levels based on existing Service Level Agreement with internal customers
- Responsible for hiring personnel for adequate staffing needs
- Responsible for implementing and managing necessary process controls for SOX compliance
- Responsible for communicating, leading, and tracking process changes as necessary
- Responsible for working with and analyzing large sets of data to reach conclusions
- Responsible for establishing, documenting, and updating process documentation for all processes occurring with the team
- Responsible for Project Management activities that impact the team
- Responsible for researching, tracking, and resolving customer billing issues on a timely basis
- Responsible for establishing and maintaining effective communication and coordination with Paycom personnel and management
- Responsible for reconciliation of complex Billing/Accounting functions within a large client population
- Led and strategized on new processes to reconcile and bill customers timely and accurately
- Worked within Accounting to roll out annual price increases and reconciliation for our customers regarding the increase
- Proficient in Excel, Word, and Billing software
Patient Coordinator
Rejuvena Cosmetic Medical Center
08.2007 - 06.2014
- Coordinate and schedule all patient appointments and procedures
- Interview callers, taking concise telephone messages, and arrange appropriate appointments
- Respond to email messages; addressing patients and vendors in a courteous and professional manner
- Troubleshoot and correct minor office equipment malfunctions
- Enter and retrieve patient and financial information using the office computer
- Assist physician with post-procedure and/or surgery care
- Order, track, and reconcile medical and pharmaceutical supplies
- Screen, examine, and verify patient documents for accuracy and appropriateness
- Address patients and vendors in a courteous and professional manner; establishing long-term, positive professional relationships
- Respond to problems by seeking adequate information and following through with resolution; notifying and advancing problems to the physician when warranted
- Maintain, track, reconcile company’s account payables and account receivables
- Process company bank deposits
- Identify overpayments, adjust accounts, and return appropriate payments using QuickBooks
- Manage a multi-line phone system
- Photograph, organize, and maintain before/after procedure photos
- Take requests for medical records and establish new patient medical records
- Maintain a well-organized filing system
- Seek and maintain knowledge of current cosmetic surgery industry’s procedures and products
Education
Associates - General Studies
Oklahoma City Community College
Oklahoma City, OK01.2018
Skills
- Team development
- Reporting skills
- Strategic Decision-making
- Invoice processing
- Regulatory requirements
- Reporting requirements
- Customer service
- Payment posting
- Problem-solving
- Attention to detail
- Multitasking and organization
- Team collaboration
- Billing systems and software
- Verbal and written communication
Extra-Curricular Activities
Volunteer work in LifeKids ministry.
Timeline
Billing Supervisor
Paycom Payroll
10.2014 - Current
Patient Coordinator
Rejuvena Cosmetic Medical Center
08.2007 - 06.2014
Associates - General Studies
Oklahoma City Community College
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