Tara Smith

Work History

Sleep Inn and Suites

02.2024 - 12.2024

Assisted guests with reservation modifications, resolving any issues promptly and professionally.
Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Developed strong rapport with returning guests to foster loyalty and repeat business.
Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Managed check-in and check-out procedures for guests.

Five Guys

05.2019 - 12.2024

Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Evaluated customer needs and feedback to drive product and service improvements.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Red Roof Inn Hotel

04.2023 - 12.2023

Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Oversaw night auditing of daily room occupancy and hotel revenue.
Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Kept accounts in balance and ran daily reports to verify totals.
Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.