Tara Stewart

Assisted customers with setting up reservations for car rentals for auto insurance claims as well as business and leisure trips. Processed payments, special order requests and took pertinent information such as addresses, phone numbers and credit card information to place orders. Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Handled 60+ calls each day with a upbeat, positive attitude focusing on providing excellent customer satisfaction. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Gathered information, assessed and fulfilled callers' needs and educated on medical insurance policies, billing and procedures. Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations. Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt. Answered calls, emails and faxes per day, as well as made outbound calls addressing customer inquiries, solving problems and providing comprehensive service to each customer.

Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Prompted to Assistant store manager where I crossed trained and coached new employees on proper protocols, customer service standards. complicated issues and difficult customers. Offered hands-on assistance to customers by assessing needs and maintaining a positive attitude. Performed store opening, closing and shift-change actions, verified inventory counts and kept accurate shift-change logs.

Obtained copies of applicants' credit histories and reviewed paperwork to determine eligibility of granting loans. Delivered excellent customer service and answered questions from borrowers throughout loan process. Maintained compliance with privacy and security statutes. Assessed aging accounts and initiated collection strategies based on conditions. Created plans and payoffs for customers' loans, prioritizing control of overall costs.