Tara Perrego
Glen Spey,NY
Summary
Dynamic professional with a proven track record at Empire Blue Cross Blue Shield, excelling in customer relations and critical thinking. Recognized for enhancing team collaboration and driving significant market share growth through innovative solutions. Skilled in problem resolution and data analytics, fostering a culture of continuous improvement and achieving remarkable organizational turnaround.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Edsall Insurance
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Director Cost of Care
Empire Blue Cross Blue Shield
05.1998 - 04.2011
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Improved team morale and productivity by implementing comprehensive professional development program.
- Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
- Drove significant market share growth with launch of innovative product lines.
- Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
Education
Diploma - Business
Port Jervis High School
Port Jervis, NY06.1991
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
Timeline
Customer Service Representative
Edsall Insurance
04.2024 - Current
Director Cost of Care
Empire Blue Cross Blue Shield
05.1998 - 04.2011
Diploma - Business
Port Jervis High School
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