Tara Thorne
Hays,KS
Summary
Proven leader and entrepreneur with a track record of business growth and retention, adept in financial management and fostering strong customer relations. At Avalon Advanced Health LLC and The Flair Lounge, I spearheaded initiatives that significantly enhanced brand visibility and profitability, leveraging skills in business marketing and teamwork. Achieved a notable increase in client base through strategic planning and exceptional service.
Professional business leader with robust experience in managing and growing successful small enterprises. Proven track record in strategic planning, financial oversight, and marketing. Strong emphasis on team collaboration and driving results. Adaptable and dependable, skilled in customer relations, operational efficiency, and problem-solving.
Overview
33
33
years of professional experience
Work History
Small Business Owner
Avalon Advanced Health LLC
04.2015 - 08.2022
- Guided team members to achieve personal and professional growth.
- Increased brand visibility by launching targeted marketing campaigns.
- Built lasting relationships with customers through personalized interactions.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
- Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
- Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
- Managed financial accounts to maintain budget discipline and ensure profitability.
- Negotiated favorable lease terms for business expansion, securing prime location at reduced cost.
- Provided exceptional after-sales support to build strong customer relationships and encourage repeat business.
Bar Owner
The Flair Lounge
09.1995 - 03.2013
- Ensured consistent financial performance by closely monitoring revenues, expenses, and budget allocations.
- Developed strong rapport with regular patrons through attentive service and personalized engagement that fostered loyalty among customers.
- Optimized bar layout for increased efficiency in serving guests while maintaining an inviting ambiance conducive to socializing between patrons.
- Managed staff scheduling, ensuring optimal coverage during peak hours while minimizing labor costs.
- Enhanced staff performance through regular feedback and coaching sessions that fostered a culture of continuous improvement.
- Organized successful events such as live music performances, trivia nights, or themed parties to drive foot traffic during off-peak hours.
- Collaborated with local businesses to create co-promotional opportunities that increased visibility for both parties within the community.
- Cultivated strong relationships with suppliers, negotiating favorable pricing and terms for products and services.
- Implemented inventory control systems to reduce waste and maintain optimal stock levels for efficient operations.
- Maintained clean and orderly premises, adhering to strict health and safety regulations for the wellbeing of both customers and staff.
- Established security protocols to ensure the safety of guests and employees while maintaining a fun atmosphere conducive to enjoyable nightlife experiences.
- Implemented employee training programs focused on product knowledge, sales techniques, and customer service skills to improve overall team performance.
- Ensured legal compliance with local liquor licensing laws and regulations in order to maintain business operations without interruption.
- Managed cash flows by accurately tracking daily transactions, deposits, invoices payments, and payroll processing.
- Enhanced bar atmosphere with well-chosen music, lighting, and decor to create a welcoming environment for patrons.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business and positive word-of-mouth referrals.
- Developed a diverse drink menu featuring innovative cocktails and high-quality spirits to attract a wider clientele.
- Increased customer base by implementing creative marketing strategies and engaging social media presence.
- Established strong relationships with law enforcement agencies to proactively address potential issues related to patron safety or alcohol-related incidents.
- Managed day-to-day business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Generated revenues yearly and effectively capitalized on industry growth.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Bar Manager
The Flair Lounge
09.1989 - 09.1995
- Directed team efforts to create a cohesive and collaborative atmosphere for optimal service.
- Created unique cocktail menus to elevate guest satisfaction and encourage repeat visits.
- Streamlined inventory processes by utilizing inventory management software and conducting regular audits.
- Enhanced guest experiences by training staff in personalized service techniques and active listening.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Improved customer service rankings by resolving issues quickly and accurately.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
Education
BBA - Business Management
Metropolitan State University of Denver
Denver, CO04-1994
Skills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Business management and development
- Operations management
- Business development
- Financial management
- Business growth and retention
- Budget management
- Staff hiring
- Financial planning
- New business launch
- Staffing
- Financial administration
- Employee development
- Business operations leadership
- Entrepreneurial leadership
- New market research
- Customer service management
- Teamwork and collaboration
- Customer relations
- Sales tracking
- Marketing strategies
- Staff management
- Goal setting
Timeline
Small Business Owner
Avalon Advanced Health LLC
04.2015 - 08.2022
Bar Owner
The Flair Lounge
09.1995 - 03.2013
Bar Manager
The Flair Lounge
09.1989 - 09.1995
BBA - Business Management
Metropolitan State University of Denver
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