Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Tara Turner

Hurricane,UT

Summary

Knowledgeable and dedicated customer service professional with extensive experience in 17+ year of the customer service industry. Ready to grow in a new environment and profession. Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

23
23
years of professional experience

Work History

Behavior Technician

Washington Elementary
Washington, UT
08.2023 - Current
  • Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
  • Attended professional development workshops related to job responsibilities.
  • Applied positive reinforcement to redirect negative behaviors.
  • Offered students personalized educational, behavioral and emotional support.
  • Observed students to help teachers identify potential learning blocks and opportunities for support.
  • Planned and led activities to develop students' physical, emotional and social growth.
  • Communicated confidential details about student behavior and performance with parents and authorized parties.
  • Taught daily life skills and behaviors to students to build practical knowledge.
  • Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.

Paraprofessional

Washington Elementary
Washington, UT
02.2023 - 05.2024
  • Created and maintained positive relationships with students, parents, and colleagues.
  • Facilitated small group instruction sessions according to lesson plans developed by the teacher.
  • Administered assessments such as benchmark tests throughout the year to measure student progress in meeting academic standards.
  • Served as an active participant in regular team meetings to discuss strategies for addressing student needs.
  • Created educational materials such as flashcards, worksheets, games., that were used during instruction time.
  • Conducted one-on-one tutoring sessions with struggling students when needed.
  • Attended professional development workshops related to job responsibilities.
  • Supervised small groups of students during instruction time.

Adventure Guide

Maverik Adventure's First Stop
Washington, UT
10.2022 - 02.2023
  • Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests.
  • Collected payments for dispensed gas and tendered change or receipts to customers.
  • Cleaned parking areas, restrooms or equipment and removed trash.
  • Responded to questions about local area and company services.
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
  • Ordered stock and priced and shelved incoming goods.

Customer Service Agent

Horizon Airlines
Spokane, WA
02.2018 - 01.2020
  • Greeting and assisting airline customers in a polite and courteous manner.
  • Checking in passengers at the airport and assisting them in the ticketing and reservation procedure.
  • In exceptional cases, helping passengers rebook the itineraries and get boarding passes.
  • Answering the client queries about the arrival and departure timings of the flights.
  • Making announcements for passenger information on departing and arrival flights.
  • Profound knowledge of the integral airline process and procedures.
  • Commendable proficiency in operating relevant Microsoft Office tools and web based applications.

Relief Assistant Manager

Fred Meyer
Spokane , WA
07.2001 - 08.2015
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Recruited, hired and trained new team members in month.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Examined incoming inventory, merchandised shelves.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Researched issues to obtain appropriate answers to customer inquiries.

Education

High School Diploma -

Mead Senior High School
Spokane, WA
06.2001

Skills

  • Multitasking and Prioritization
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Upselling Products and Services
  • Creative Problem Solving
  • Verbal and Written Communication
  • Responding to Difficult Customers
  • Order and Refund Processing
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Inventory Management
  • Data collection and analysis
  • Behavior Management
  • Positive and negative reinforcements
  • Behavior Intervention Plans

Additional Information

Charnae Winsor - Friend
Char_winsor@hotmail.com / 1-435-592-4556

Mandy Woodruff - Co-worker/Friend

mandy_woodruff@yahoo.com / 1-801-859-8625

Bryant Urry - Vice Principal/ Direct Boss

Bryanturry@gmail.com / 1-760-877-6539

Timeline

Behavior Technician

Washington Elementary
08.2023 - Current

Paraprofessional

Washington Elementary
02.2023 - 05.2024

Adventure Guide

Maverik Adventure's First Stop
10.2022 - 02.2023

Customer Service Agent

Horizon Airlines
02.2018 - 01.2020

Relief Assistant Manager

Fred Meyer
07.2001 - 08.2015

High School Diploma -

Mead Senior High School

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Tara Turner