Tara Underwood
Costa Mesa,CA
Summary
Productive Senior Operations Specialist with a 20 year track record of building internal processes to meet client objectives. Skilled in planning supply and coordinating logistics, creating detailed reports and handling and resolving escalated issues. Detail-oriented, analytical and versed in quickly solving complex problems.
Overview
20
20
years of professional experience
Work History
Sales Operation Specialist
Samsung Electronics
Irvine, CA
06.2024 - 06.2026
- Provide sales engagement to all B2B Sales Teams during the sales cycle of Samsung’s Desktop Monitor, Digital Signage, LED, and Hotel TV for the Enterprise Business Division.
- Bridge Sales, Supply Chain, Marketing, Finance and Operations to provide meaningful and real time coordination.
- Collaborate weekly with 14 partners to create a Channel Sales forecast upwards of $65M a month for all product categories.
- Utilize Salesforce.com to access and forecast field sales Pipeline opportunities.
- Analyzed sales data to identify trends and improve forecasting accuracy.
- Oversaw successful Rollout and Deployment Planning during large product launches to avoid stock outs.
- Utilize Tableau Dashboard weekly to deliver recurring insights to VP and Director level decision makers.
- Create and distribute Channel partner inventory reports to the Enterprise Sales Team.
- Calculate, Manage, and distribute monthly VIR payout to forecasting partners.
- Collaborated with cross-functional teams to streamline order processing and enhance customer satisfaction.
Sr. Operations Specialist – Sales Support
Samsung Electronics
Irvine, CA
10.2006 - 06.2024
- Provide customer and sales service for the sales of Samsung’s Monitor, Notebook, and Printer products in the Information Technology Division.
- Manage Order receipt via EDI transmissions.
- Partnered with Supply Chain and the Distribution Center to resolve allocation conflicts on time sensitive orders daily using SAP R/3.
- Daily contact with Distribution Center to expedite, deliver, and track orders.
- Resolve customer claims, invoice only billing, and coordinate direct shipping orders.
- Work with Samsung Global Return Management System for RMA approval.
- Process price protections and chargebacks in the area of pricing/freight on Samsung E-office program ahead of schedule.
- Streamlined operational workflows, enhancing efficiency in daily processes.
- Enter customer sales forecast in Samsung CPFR system.
- Provide various reporting tools in Excel 2007 to Management and Sales Force.
- Mentored junior staff, fostering knowledge transfer and skill development.
Sr. Account Representative
Boland Communications
Lake Forest, CA
- Maintained and serviced existing accounts and prospected new accounts.
- Signed up and processed new Dealer applicants.
- Accepted, entered and confirmed orders and return authorizations with customer and Production dept, utilizing QuickBooks.
- Answered all incoming phone calls for office.
- Shipping and Packaging on a needed basis.
- Set up booth and worked trade shows, including NAB and Infocom.
- Supported and answered all technical issues between customer and Engineering Dept.
Account Specialist
Mesa Components
Irvine, CA
- Acted as primary engineering, purchasing and quality interface between several strategic medical customers and large contract-manufacturing factory.
- Processed order receipt, expedites, RMA’s and shipping activity with OEM customers.
- Supported customer base generating revenues of >$1M/month.
- Successfully managed a large pull-in/ramp-up order with a multi-million dollar customer in which the business will ultimately increase by 100%.
- Managed prototype to production transitions.
- Utilized SAP R/3 ERP System.
- Processed new quote packages through the factory in compliance with ISO-9002.
- Arranged/attended customer visits to Arizona factory monthly.
Education
Bachelor of Science - Business Administration, Management Information Systems
California State University Long Beach
Long Beach, CASkills
- Microsoft Excel (PivotTables, VLOOKUP, drop down lists, Text to columns)
- Tableau Server for week over week reporting and sales delivery status
- Salesforcecom Admin
- Customer relations
- Business process improvement
- Logistics management
- Analytical skills
- Demand planning
Interests
Member of Samsung GWP (Great Workplace) Committee, Avid Surfer and Snowboarder, Volunteer for Surfrider Foundation, Travel
Timeline
Sales Operation Specialist
Samsung Electronics
06.2024 - 06.2026
Sr. Operations Specialist – Sales Support
Samsung Electronics
10.2006 - 06.2024
Account Specialist
Mesa Components
Sr. Account Representative
Boland Communications
Bachelor of Science - Business Administration, Management Information Systems
California State University Long Beach