Tara Urquhart
Metairie,LA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Member Specialist
Sams Club Pharmacy
Kenner, LA
06.2017 - Current
- Processed membership applications, renewals, payments and cancellations accurately and efficiently.
- Collaborated with colleagues across multiple departments in order to achieve common goals.
- Provided customer service to members, answered questions, and resolved issues in a timely manner.
- Assisted with training new staff members on procedures related to member services.
- Enhanced member relationships by providing excellent service during each interaction.
- Answered member questions about products and services.
- Consulted with customers regarding needs and addressed concerns.
- Completed transactions for membership renewals and extensions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Guest Service Representative
Target
Metairie, LA
10.2014 - 04.2017
- Resolved guest complaints in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Performed daily cashiering duties .
Cake Decorator
Rouses Market
Metairie, LA
10.2011 - 01.2014
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Assisted customers with planning cake vision, including color, theme and size.
- Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Cleaned work area after completing each project for sanitation purposes.
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
- Assisted customers in selecting appropriate cake designs for their events.
- Frosted finished cakes evenly and smoothly using various techniques.
- Finished baked goods with glazes, icings and other toppings.
- Wrapped items in plastic in preparation for display and to sell to customers.
Census Enumerator
U.S. Census Bureau
Metairie, LA
04.2010 - 07.2010
- Conducted door-to-door surveys to collect data from households and individuals.
- Explained the purpose and importance of participating in the census program to respondents.
- Read maps and located addresses to complete assigned forms via personal interview.
- Collaborated with team members to ensure that all areas were properly surveyed during enumeration period.
- Asked questions pertaining to name, age, religious preference and state of residency.
- Provided guidance and support to participants regarding the completion of forms.
- Communicated effectively with co-workers and supervisors regarding any issues or concerns that arose during fieldwork assignments.
Education
Business Administration
Delgado Community College
New Orleans, LASkills
- Client Retention Strategies
- Cross-selling abilities
- Strong interpersonal skills
- Issue Resolution
References
References available upon request.
Timeline
Member Specialist
Sams Club Pharmacy
06.2017 - Current
Guest Service Representative
Target
10.2014 - 04.2017
Cake Decorator
Rouses Market
10.2011 - 01.2014
Census Enumerator
U.S. Census Bureau
04.2010 - 07.2010
Business Administration
Delgado Community College
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