Summary
Overview
Work History
Education
Skills
Timeline
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Tara Vacchio

Brightwaters,NY

Summary

Customer Success Professional with 16 years of experience in driving client satisfaction and retention through proactive support and strategic relationship management. Proven track record in supporting clients to achieve their goals and maximize the value of products/services. Adept at analyzing customer data, identifying opportunities for growth, and implementing solutions to enhance customer experience. Excellent communicator with a strong ability to collaborate cross-functionally and a commitment to delivering exceptional service.

Overview

10
10
years of professional experience

Work History

Staff Accountant

Altice USA
Bethpage, NY
01.2017 - 12.2017
  • Collaborated with Accounts Payable and Accounts Receivable daily in order to prepare concise accounting journals and ledgers.
  • Consulted weekly and bi-weekly meetings with senior staff to identify delinquent accounts and satisfy billing issues.
  • Optimized the accounting and accounts receivable processes to reduce past due and delinquent accounts, successfully recovering outstanding funds for Altice
  • Communicate directly with the director of accounting to prepare files for in-house audits
  • Hosted impactful meetings between Altice USA and KPMG to ensure accounting documents are present for 3rd party audits
  • Collaborated with Accounts Payable and Accounts Receivable in order to streamline vendor invoices and payments
  • Managed a high number of vendor accounts while under strict deadlines.
  • Executed several successful third-party and in-house audits.

Traffic Coordinator

Altice USA
Woodbury, NY
01.2015 - 12.2017
  • Managed 30+client and sales calls daily in to prioritize and schedule ad spots to maximize revenue for Altice Media sales
  • Conducted weekly meetings via Zoom with management to discuss client retention and potential new client base.
  • Collaborated with cross functional teams such as commercial insertion and sales managers to identify ad copy errors
  • Liaised with Traffic Managers and Supervisors to promptly address and de-escalate client challenges.
  • Exemplified strong communication and negotiations in order to conduct revisions in a concise and timely manner.
  • Serve as a liaison between Account Executives and the Commercial Insertion team to maximize efficiency and maintain an effective workflow.
  • Work directly with Altice Media Sales to identify factors related to client retention.
  • Review existing business to identify areas of growth.

Bookkeeper

Insurance Auto Auctions
Medford, NY
01.2008 - 12.2015
  • Provide front line customer service and maintained client accounts
  • Handle invoicing and maintenance of financial and accounting records
  • Organize and review weekly P&L reports
  • Compose monthly audits for leading customers
  • Facilitate claims between insurance providers and customers

Education

Bachelor of Science - Professional Communications

Farmingdale State College
Farmingdale, NY

Skills

  • Customer service
  • Account management
  • General accounting
  • General Auditing

Timeline

Staff Accountant

Altice USA
01.2017 - 12.2017

Traffic Coordinator

Altice USA
01.2015 - 12.2017

Bookkeeper

Insurance Auto Auctions
01.2008 - 12.2015

Bachelor of Science - Professional Communications

Farmingdale State College

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Tara Vacchio