Tara Valcourt
Westford,Massachusetts
Summary
Adept at managing accounts payable and fostering interdepartmental collaboration, I significantly enhanced efficiency and accuracy at BJ's Wholesale Club. With a knack for training and mentoring, I led teams to maintain 100% accuracy in processing over $1 million in payments, showcasing exceptional audit preparation and cash flow management skills.
Overview
31
31
years of professional experience
Work History
Accounts Payable Supervisor
BJ's Wholesale Club
03.2010 - Current
- Processed all vendor invoices promptly in accordance with company policy.
- Troubleshot and resolved escalated issues pertaining to vendor disputes, payment discrepancies or delays in a timely manner, maintaining positive relationships with suppliers.
- Maintained accurate records of all financial transactions within the accounts payable department.
- Reduced payment errors by closely monitoring and reconciling vendor statements.
- Researched all invoices that were past due.
- Developed strong relationships with vendors, resulting in improved communication and negotiation on payment terms.
- Managed month-end closing process, ensuring timely completion of accruals and account reconciliations.
- Interacted with corporate vendors, upper management and peers.
- Optimized cash flow management by proactively scheduling payments based on discounts available or due dates.
- Developed and delivered training sessions to new team members on department procedures, ensuring a seamless transition into their roles.
- Recruited, interviewed, and hired new accounts payable employees.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Maintained 100% accuracy while processing over $1 million worth of payments.
- Kept high average of performance evaluations.
Customer Service Representative
PolyOne Distribution
01.1999 - 02.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with sales department to develop best practices for consistent customer service delivery.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Office Manager
Meadow Lodge at Drum Hill
09.1993 - 12.1998
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor and resident relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Education
Associates Degree in Business And Accounting - Business Administration
Robeson Community College
Lumberton, NC06.1986
Skills
- Payment Scheduling
- Training and mentoring
- Management
- Accounts Payable
- Invoice Processing
- Audit preparation
- Team Supervision
- Cash Flow Management
- Telephone Etiquette
- Auditing
- Interdepartmental Collaboration
- Accounting
- Expense Tracking
- Entry verification
- Data Entry
- Purchase Order Management
- Account Reconciliation
- Statement Reconciliation
- Cash Flow analysis
- Payroll Administration
- Microsoft office
Timeline
Accounts Payable Supervisor
BJ's Wholesale Club
03.2010 - Current
Customer Service Representative
PolyOne Distribution
01.1999 - 02.2010
Office Manager
Meadow Lodge at Drum Hill
09.1993 - 12.1998
Associates Degree in Business And Accounting - Business Administration
Robeson Community College
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