I have been in retail for 23years. I am a strong leader. I excel in management. Customer service is all I have done and am seeking a full time position in the field. I am passionate about helping customers and companies succeed.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Store Manager
Golden Gate Petroleum
08.2023 - 03.2025
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Completed point of sale opening and closing procedures.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Approved regular payroll submissions for employees.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Store Manager
CVS Pharmacy
04.2022 - 08.2023
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Completed point of sale opening and closing procedures.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Supervisor
Albertsons
09.2019 - 04.2020
Supervisor for the front end
Customer Service Associate
Pack ship and more
09.2018 - 04.2020
Help customers with shipping, faxing, copying etc
Assistant Manager
Rite Aid
07.2007 - 05.2018
Daily bank deposits
Daily books
Daily inventory
Made weekly schedules
Check in vendors
Stock shelves, filled coolers daily
Managed 19 employees
Assisted customers daily
Manager
Tooled oil company
06.2003 - 11.2006
Daily bank deposits
Daily books
Daily inventory
Made weekly schedules
Managed 6 employees
Stocked shelves, filled coolers
Assisted customers daily
On call 24 hrs a day 7 days a week
Manager
Sunrise Valley Ranch
08.2000 - 05.2003
Daily bank deposits
Monthly billing
Managed facility required care and custody of 55 horses for 41 owners
Managed 4 employees
Service Cashier
Folsom Lake Ford Fleet Center
08.1999 - 08.2000
Nightly bank deposits
Helped 50 on average customers daily
Customer service daily
Assistant Manager
Exxon
07.1996 - 08.1999
Daily bank deposits
Customer service, cashier
Stocked coolers, shelves
Ordered the store weekly
Monthly inventory
Weekly schedules
On call 24 hrs a day 7 days a week
Education
Certificate - Vet assistant
Appolo
Spokane Valley, WA
12.2010
Skills
Equine Experience
Small and Large Animal Vet Assistant
Store Management Experience
Supervising Experience
Assistant Manager Experience
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Team leadership
Friendly and positive
Team leadership and coaching
Cash management
Shift scheduling
Employee training
Inventory control
Store merchandising
Policies and procedures
Retail inventory management
Recruitment and hiring
POS systems
Goals and performance
Operations management
Accurate cash handling
Employee scheduling
Certification
Vet assistant, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Store Manager
Golden Gate Petroleum
08.2023 - 03.2025
Store Manager
CVS Pharmacy
04.2022 - 08.2023
Supervisor
Albertsons
09.2019 - 04.2020
Customer Service Associate
Pack ship and more
09.2018 - 04.2020
Assistant Manager
Rite Aid
07.2007 - 05.2018
Manager
Tooled oil company
06.2003 - 11.2006
Manager
Sunrise Valley Ranch
08.2000 - 05.2003
Service Cashier
Folsom Lake Ford Fleet Center
08.1999 - 08.2000
Assistant Manager
Exxon
07.1996 - 08.1999
Certificate - Vet assistant
Appolo
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